Guest Experience Officer

• Hạn nộp: 30/05/2023
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments. Patrol all of the Hotel guest area, adjust the incorrect operations, recorded on the logbook. Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel Responds to guest needs and resolves related problems Collect and record the guest comments on the logbook，guest experience will be shared with hotel management team upon morning briefing. Supports and assists departments at peak periods,especial Front Office Prepare welcome cards with General Manager’s Signature for VIPs and MAS member guests, ensures them receive special attention. Inspects front of house and back of house regularly for cleanliness. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. Promotes inter-hotel sales and in-house facilities. Analyses and approves discounts and rebates. Takes action with the Property Management Systems (PMS) in emergency situation. Fully conversant with all hotel emergency procedures. Ensures front line staff complies with FIT marketing techniques and maximize sales.

Quyền lợi được hưởng

Attractive Salary Accommodation and full meals are provided Full social and health compulsory insurance Annual ticket allowance to visit family

Yêu cầu công việc

College Degree or above English - Good level, written & spoken 1 year in the same position in hotels of similar category and services.

Yêu cầu hồ sơ

Mr TRƯỜNG: Tin đã hết hạn Tel: 0297 386 99 99

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