Guest Service Agent
- Hạn nộp: 15/11/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Hải Châu - Đà Nẵng
Giờ hành chính
Tiền sảnh
Nhân viên
21/10/2020 10:19
Mô tả công việc
- Registers and rooms all arrivals according to established procedures
- Maintains intimate knowledge of departmental standards and procedures
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- Maintains cashier float and ensures accurate daily report of all money received
- Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
- Performs the audit balances and prepares all works for audit in an orderly fashion
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
Quyền lợi được hưởng
Yêu cầu công việc
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Fluent in English
- Proficient in the use of Microsoft Office and OPERA.
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- 36 Bạch Đằng, Hải Châu I, Hải Châu District, Đà Nẵng, Vietnam
- https://www.facebook.com/tuyendungnovoteldn
Conveniently located on Bach Dang Road, on the majestic bank of the Han River. Novotel Danang Premier is set to take its place as Danang’s premier hotel venue for business and leisure travelers to Vietnam 3rd largest city. With the hotel's clever combination of contemporary design, state-of-the-art technology & culinary expertise, Novotel Danang Premier Han River gives Danang a classy touch of world-class comfort and innovative dining. The hotel provides convenient access to popular tourism sights including Sơn Trà Beach, Marble Mountains , Bà Nà Hills and the old city of Hội An. The 35-storey building features 323 Novotel “Next” Rooms, 90 serviced apartments, extensive banquet & meeting facilities, The Square all-day dining, Pier-6 lobby lounge and sidewalk café, Premier Executive Lounge and floors, swimming pool and Inbalance Fitness Club and Spa.
Thông tin liên hệ
- Bộ phận Nhân tài & Văn hóa - Talent & Culture Officer