Receptionist

• Hạn nộp: 30/03/2019
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

·         Present a smiling and welcoming personality to the guests at all times.

·         Responsibility for an efficient and smooth check-in and check-out of all hotel guests according to established procedures.

·         Requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained.

·         Ensure a high level of liaison is maintained between Front Office and all other departments within the hotel.

·         Ensure the Front Office Manager is kept fully aware of any relevant feedback from either the customers or other departments.

·         Maximization of room sales and revenue for the hotel by ensuring a sales attitude is adopted at all times, and an awareness of all sales opportunities within the hotel is maintained whereas the operational costs are minimized.

·         Handle all cash and payment transactions with utmost accuracy.

·         Ensure that all transactions are processed in the hotel system.

·         Adhere to pre‑set availability and rate controls and ensure all refused business is recorded with reasons for refusal.

·         Adhere to company credit policies to ensure that all        revenue expected will be received.

·         Maintain and update guest history and marketing database as per Front Office procedures.

·         Act as Reservation Clerk after Reservations office hours and on public holidays.

·         On night shift: Prepare room allocations, print registration cards, prepare welcome booklets. Print and prepare morning reports.

·         Ensure health and security is maintained to guests and staff at all times.

·         Perform any assignment as delegated by the superior.

Quyền lợi được hưởng

• Attractive salary package + service charge
• Annual performance bonus
• 8hrs/day; 5 days/week
• 14 annual leave/year
• Social insurance, medical insurance, unemployment insurance & accident insurance
• Hotel activities, hotel outing
• Internal & External training
  

Yêu cầu công việc

• Hospitality Bachelor is preferable
• Good communication & English
• Good at dealing with situations
• Having experience in hospitality is an advantage
• Having hospitality attitude
  

Yêu cầu hồ sơ

• Bình luận (5)
• Đánh giá (5)