Guest Experience or Guest Service Supervisor (FEMALE only)

• Hạn nộp: 22/11/2021
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Oversee and supervise the duties and functions of the Guest Service Agent. 
• Coordinate with the Reservations, Concierge Supervisor, Executive Club Supervisor, Housekeeping Supervisors where necessary. 
• Answer all guest questions regarding hotel facilities and points of interest and maximise revenue where possible, through upselling of the hotel facilities and outlets.
• Conduct their duties in a courteous, safe, and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
• Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 
• Align working practices and conduct with Salinda Resort and Spa Vision; consistently strive to meet and exceed the expectations of both internal and external guests. 
• Motivate and train (including certification) all Guest Service Agents to attain the highest standard of excellence in service, attitude and monetary returns for the Resort. 
• Work closely with the Front Office Manager/Duty Managers to achieve the maximum standards and best level of coordination in guest services to the comfort and well-being of the guest. 
• Submit and monitor monthly manpower budgets for Guest Service Agents.
• Be fully conversant with the Emergency Plan of Action. Act as ‘floor monitor’ in emergency procedures. 
• Report and manage incidents, accidents, loss and/or damage to person and property within the premises. 
• Handle complaints and take necessary action to ensure guests satisfaction.
• Maintain excellent product knowledge of the Resort facilities and sell resort outlets to generate revenue through commissions. 
• Ensures that the front desk and public areas are kept neat, tidy and clean at all times. 
• Ensure neat and orderly appearance of staff, record their attendance, accomplishments and endorse finished duties to incoming shift in appropriate log. 
• Ensures that Room Discrepancies are printed, checked and resolved in coordination with the Housekeeping Supervisors. 
• All expected departures for the day is reviewed and acted upon. 
• Vacant rooms are checked out and settled and occupied rooms are verified and extended, whenever required. 
• Maintain and ensure the proper functioning of the Briefing sheet and see that all GSA’s duties are fairly delegated on a rotation system. 
• Maintain a good rapport with the clients and identify potential business for the Resort. 
• Disseminate such information accordingly.
• Coordinate with other departments with regard to room requirements. 
• Ensure that messages, packages, and mail are relayed and given to the guest when they approach the Front Desk. 
• Hold briefing sessions with staff before each shift to cover day events. -
• Evaluate staff performances and analyze training and developmental needs. 
• Prepare working schedules and annual leave schedules within budget, business expectations and guidelines of the labor code. 
• Understand and support local labor regulations. - Monitor and submit Associates’ time sheets to Payroll. 
• As required, work with the Catering & Conventions Department to arrange/co-ordinate room requirements. 
• This includes staffing requirements for group arrivals and departures. 
• Book to ensure all information is up to date and relevant. 
• Check and countersign all Direct Billing arrangements. 
• Uphold the Salinda Premium Resort and Spa culture by demonstrating the High Service Standards at all times to guests and fellow associates. 
• Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and personally ensure compliance to Salinda Premium Resort and Spa Policies. 
• Undertake other duties as required by the Front Office Manager and Resort Manager.

Quyền lợi được hưởng

• VN labor law, company policy
• Attractive salary based on experience and ability
• Uniform, accommodation, and meals are provided
• Professional & International working environment
• Monthly service charge
• Opportunity to grow up personally as well as the career path

Yêu cầu công việc

• Minimum 1 year of experience in the same position.
• Self-motivated/ dynamic, friendly, good interpersonal skills.
• Task management, and great attention to detail.
• Fluent in English (both speaking and writing) and Japanese / Russian / Chinese, etc .. is preferable
• Teamwork and can work under pressure.
• Experience in Customer Service skills.
• Good at public speaking.

Yêu cầu hồ sơ

English CV via Email

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