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Housekeeping Supervisor

  • Hạn nộp: 27/10/2017
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2
Nơi làm việc
Thành Phố Tam Kỳ - Quảng Nam
Giờ làm việc
Làm theo ca
Ngành nghề
Buồng phòng
Cập nhật
25/10/2017 11:54

Mô tả công việc

- Ensures high standards of personal appearance and hygiene with clean and pressed uniforms and name badge as described in the staff handbook for all Room Attendants - Introduces all new staff to Housekeeping facilities and services and explains all policies, tasks, procedures and standards to ensure the highest standard of service. - Administers staff schedules to ensure sufficient staff to cover workload and to minimize overtime payment - Prepares a checklist of cleaning tasks for Room Attendants to follow while preparing rooms for guests. - Demonstrates to all Room Attendants how to perform each task in job description according to hotel service standard - Supervises the work of Room Attendants and assists when necessary. - Inspects each room completed by Room Attendant to ensure high standard of order, cleanliness and aesthetic value. - Removes furniture, curtains and other fixtures which require repair, replacement, spotting or cleaning. - Inspects corridors and service areas on assigned floor to ensure high standard of order and cleanliness - Controls inventory of all stock items including linen and cleaning agents to safeguard against loss. - Monitors all activities on assigned floor and reports irregularities to Security - Provides current information to Room Attendants and guests about hotel facilities, services and special events. - Ensures all lost and found items are labelled, recorded and stored with Housekeeping Manager - Maintains stock level requirements of materials, equipment and general supplies and ensures requisitions are made as required. - Issues and controls availability of floor keys. - Checks and cleans all safety systems in assigned working areas. - Ensures all equipment and machinery are cleaned and maintained in good condition and stored correctly - Submits to Assistant Housekeeping Manager regular reports on required equipment repair. - Responds to guest requests and immediately handles problems and complaints regarding the care of guest rooms - Provides assistance to guests in all hotel emergency evacuation - Reports any health and safety hazards to Assistant Housekeeping Manager - Performs any other duties when assigned by Assistant Housekeeping Manager or Housekeeping Manager. - Responsible for smooth operation of the floor assigned. - Responsible for the performance of floor boys - Supervise Room Attendants - Organises and facilitates the room making process - Daily allocation of rooms and deep cleaning tasks to team members - Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor - Checks the occupied and departure rooms, giving special attention to guest needs. Ensures that the entire operation is performed as per the laid down standards. - To organise immediately the guest needs under intimation to Housekeeping Manager - Manage guest requests, including VIP amenities and communicating them to the relevant team member - Routine inspection of guest bedrooms to ensure they meet standards. - Aware of all room categories and amenities./ Achieve positive outcomes from guest queries in a timely and efficient manner - Carry out lost and found procedures. - Report maintenance issues to Maintenance/Engineering Department

Quyền lợi được hưởng

As per Vietnamese law and Company policy

Yêu cầu công việc

- Able to work at all shifts - Previous concerned working experience is preferred Additional Skill required 1. Good and positive hospitality attitude 2. Other foreign language ability 3. Always willing to learn, willing to help

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

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Sắp xếp đánh giá:

  • Quy mô: 100 - 499
  • Thôn Bình Phú, Xã Tam Tiến, Huyện Núi Thành, Tỉnh Quảng Nam
  • http://www.starwoodhotels.com/sheraton/property/overview/index.html?propertyID=4508&EM=VTY_SI_4508_HOIANTAMKY_PROP_OVERVIEW
  • ABOUT THE BRAND Sheraton is part of Marriott International’s upscale portfolio and consists of more than 440 beautiful properties in gateway cities and distinctive resort locations around the world. At Sheraton, we give guests smart solutions and effortless experiences that free up valuable time, so they can experience more and make the most of their stay. ABOUT THE PROPERTY Sheraton Hoi An Tam Ky Resort & Spa is beingdeveloped directly on the natural golden sands of Tam Tien beach, near Tam Ky City and along Vietnam’s central coastline of the East Sea. The area is the home to many natural, cultural and historic sites including the aforementioned UNESCO site, the ancient Town of Hoi An, temple ruins of My Son and the ’ Heroic Mother Thu' Statue of Tam Ky”. With 318 keys and nestled directly on the secluded beach, Sheraton Hoi An Tam Ky Resort & Spa will offer guests accommodation in a blend of luxury villas, suites and well-appointed rooms in a tropical garden environment. Rooms willfeature four-fixture bathrooms that offers a separate bath tub and shower. For dining and entertainment, the resort will host a lobby lounge and four restaurants: a casual venue offering three meals daily and three specialty restaurants and two pool bars. Recreational amenities will include a luxurious spa equipped with fourteen treatment rooms, Sauna, Steam, Jacuzzi and a Sheraton Fitness centre. A large outdoor swimming pool with a separate children pool and a nearby kid’s club. Water sports and recreation activities and billiard room. Additional amenities includes a gift shop, two retail shops, a medical clinic and a business centre. For conferences and social events, Sheraton Hoi An Tam Ky Resort & Spa will offer meeting spaces including a 300+ seat divisible ballroom and four individual meeting rooms in varying configurations.

Thông tin liên hệ

  • Thao Phan - HR Department

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