Assistant Restaurant Manager

• Hạn nộp: 30/04/2017
• Mức lương: 12 - 20 triệu

Thông tin cơ bản

Mô tả công việc

* Overview/ Purpose: To effectively manage the restaurant as a viable and profitable business unit and to ensure the daily operations of the restaurant are managed in accordance with the company policies and procedures as defined in the Operations Manual, Policies and Procedures Manual, Employment Agreement and other company documentation. * Job description: - Customer relations, Service Standards and Facility Management - To promote an environment focused on providing superior customer service. - To ensure customers have an enjoyable and satisfying experience by adhering to all quality, service and cleanliness standards. Regularly communicate with customers and gain feedback on their experience. - To ensure all complaints are handled and resolved promptly and courteously. - Positively promote L’Usine image by building and maintaining contacts within the local community. - To maintain restaurant building and equipment in a condition that ensures customer service and customer image goals are met. - To communicate and monitor standards for cleanliness, sanitation and health and safety. - Profitability and Planning - To analyze cost controls and sales trends by monitoring month end reports and statements. - To achieve G & A expenses to meet plan. - To develop a monthly and quarterly projection of controllable line items. - To assist managers in identifying controllable deviations, and develop and implement correction plans. - To monitor scheduling of employees to ensure compliance with standards. - Effectively plan in advance to ensure adequate staffing and stock levels are maintained to be able meet the expected demand of local events, activities, holidays or marketing promotions. Ensure any activities likely to influence trading levels are communicated to the management team. - Marketing and Communication - To implement local promotions and marketing plans - To monitor sales projections and budgets versus actual sales. - To implement approved sales building programs - To develop an understanding of competitors and be aware of competitor actions, promotions and growth. - To develop an understanding of the local community and be aware of local events, or changes in the community and the impact on sales. - To recommend local store marketing plans to resolve sales shortfalls - To maintain continuity with current media messages and restaurant marketing efforts. - To promote effective communication between all restaurant employees. - To communicate all company policies and procedures to all employees as and when required. - To maintain open communications with the BOD & General Manager informed of all operational issues as they arise. - To maintain confidentiality on any issues of a competitive or sensitive nature discussed with the management team. - Human Resource Management - Effectively manage the human resource function and promote a fun, supportive team environment where crew and management enjoy working and are focused on achieving common restaurant objectives in line with the company objectives. - To maintain effective relations between management and crew - To recruit and select employees in accordance with standards, procedures and human resource guidelines. - To maintain the necessary staffing levels to enable the restaurant standards, goals, and objectives to be achieved. - To understand and fully conversant with the provisions detailed in the crew members individual employment contract - To ensure all employees are treated fairly and equitably and that they receive the benefits outlined in their individual employment contracts. - To recognize and reward performance of crew members where appropriate. - To provide counseling and coaching to crew members on areas requiring performance improvement. - To ensure all disciplinary matters are dealt with in accordance with company policies and procedures. - To adhere to all industrial and employment related legislative requirements and seek advice from the General Manager or Human Resources Manager where necessary. - To report all management absences including annual, sick and special leave to Human Resources Manager. Training and Development - To implement training, motivation and retention programs at all levels in the restaurant. Ensure all training and development standards are met at all store level. - To utilize crew growth ladder to ensure the restaurant operates with certified positions. - To ensure a crew training plan is developed, crew training practices are monitored and appropriate improvements are implemented. - To develop team leader through the use of personal development plans and work with team leader to provide periodical development objectives - To ensure that the restaurant teams are fully trained to perform at a satisfactory and meet the expectations and responsibilities set out in their position descriptions. - To communicate specific performance standards on a timely basis. - To observe performance and provide consistent feedback focused on improving standards and job performance. - To utilize effective performance review techniques. Implement an effective monitoring system to ensure that regular performance reviews are completed on managers and crew and that the appropriate documentation is completed. - Set an example for all team leaders and crew by ensuring personal performance is exemplary and all policies and procedures are adhered to - Administration, Recording and Reporting Information - To ensure all records necessary for the effective operation of the restaurant are accurate, complete and kept up to date. - To ensure all policies and procedures relating to administrative matters and the collection, recording and reporting of information are followed and information is supplied within the expected timeframes and specified format. - Accurately check and record all incoming and outgoing stock. - Verify and authorize all invoices and return to Head Office within the required timeframe.

Quyền lợi được hưởng

Commensurate with experience; eligible for performance bonus, other merit-based incentives and benefits

Yêu cầu công việc

- University graduated - At least 3 years in the same position - Fluent in both verbal and written English - Strong team leading skills - Experience of managing budgets - Ability to effectively priorities and execute tasks in a high-pressure environment

Yêu cầu hồ sơ

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