InterContinental Club Supervisor
- Hạn nộp: 30/11/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Nha Trang - Khánh Hòa
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Trưởng ca/ Giám sát
19/08/2020 15:53
Mô tả công việc
• Reports directly to and communicates with the Assistant to Front Office Manger, Front Office Manager on all pertinent matters affecting guest service and operations of Club InterContinental. • Provides functional assistance and direction to all departments. • Cooperates, coordinates and communicates with other hotel departments as required. • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. • Responds to guest needs and resolves related problems • Supervises and directs Club Lounge personnel. • Supports and assists Front Office personnel and all departments at peak periods. • Ensures VIPs and priority club guests receive special attention • Inspects InterContinental Club (front of house and back of house) regularly for cleanliness. • Assists Guest Relations in greeting, rooming, and sending off VIP guests. • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. • Provides input for Club InterContinental meetings. • Promotes inter-hotel sales and in-house facilities. • Checks billing instructions and monitors guest credit • Analyses and approves discounts and rebates. • Analyses the rate variance report to ensure rooms revenue control • Takes action with the Property Management Systems (PMS) in emergency situation. • Fully conversant with all hotel emergency procedures. • Ensures Club staff complies with FIT marketing techniques and maximize sales. • Works with Superior and Human Resources on manpower planning and management needs • Works with Superior and Director of Finance in the preparation and management of the Department’s budget. • Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety. • Perform any other duties which may be assigned by the management from time to time.
Quyền lợi được hưởng
As Hotel's policy
Yêu cầu công việc
To be discussed
Yêu cầu hồ sơ
To be discussed
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 100 - 499
- 32-34 Trần Phú, Nha Trang, Khánh Hòa, Vietnam
- https://www.ihg.com/intercontinental
The luxury five star InterContinental Nha Trang, opening in 17th March 2014, is a part of the global InterContinental brand which is one of 9 brands in IHG, InterContinental Hotels Group, which comprises more than 4,600 hotels worldwide. Ideally located on Tran Phu Street, InterContinental Nha Trang, is a defining part of the Costa Nha Trang complex which has a range of luxurious facilities for all travelers from 279 stunning guest rooms and suites, 6 restaurants and bars, kids club, spa, health and fitness zone, water sports centre, a choice of 3 swimming pools and beach concierge. Complementing the Hotel’s leisure and dining facilities is the expansive pillarless ballroom and function rooms, perfect for meetings and events for up to 600 guests.
Thông tin liên hệ
- Ms. Trang - Human Resources Executive