Assistant Front Office Manager

• Hạn nộp: 31/07/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

- To assist the Front Office manager in organizing, directing and coordinating the daily activities of Front Office.
- To handle guests’ complaints concerning services of all areas of operation and followed up and corrective action is taken as soon as possible.
- To ensure effective communication and coordination within the Front Office and with other departments.
- To encourage maximum yield and occupancy through training, control and management of room inventory.
- To be thoroughly conversant with the Front Office operation, policy matters and the computer system.
- To assist the Front Office Manager in the selection of staff, training and appraisals of all personnel in the Front Office.
- To check and ensure that all rooms / suites assigned for VIPs / CIPs are in good order and respective amenities are placed in prior to their arrival.
- To welcome arriving and escort VIPs / CIPs and bid farewell upon their departure.
- To work closely with Security Department in handling and resolving incidents affecting in–houseguests.
- To ensure all sections in Front Office maintain a proper filing of all daily records and reports.

Quyền lợi được hưởng

• Attractive competitive salary
• Attractive monthly service charge
• Attractive benefits
- Group Life & Health Insurance
- Uniform & Laundry
- Transportation 

Yêu cầu công việc

- Good spoken and written English, a third language will be an advantage.
- Good supervision, leadership and communication skills.
- Must be thoroughly conversant with Front Office operation and the computer software systems.
- Must have good knowledge of all the hotel emergency procedures.
- Must have good knowledge and understanding of all hotel’s policies and procedures.
- Must have good knowledge of all facilities and their operation hours in the hotel.
- Must be well versed in the room product, structure and rates.
- Must be well to solve guest complain and all situation.
- Be able to work long hours and shift whenever needed.

Yêu cầu hồ sơ

Full CV

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