Địa điểm: Quận Sơn Trà, Đà Nẵng | Hạn nộp: 28/02/2018 | Mức lương: 12 - 20 triệu | Giờ làm việc: Làm theo ca

Số lượng cần tuyển: 1

Mô tả công việc

• Perform Brand’s Services behaviors in daily operation basic towards the guests • Driving to deliver Luxury Experiences to guests, to achieve Heartbeat target • Responsible for all aspects of hotel operation affecting guest stay • Handle guest complaints and refer them as necessary, follow up on corrective action using the IHG iLead principle way of working • Problem Resolution to 100% Guest satisfaction • Implement effective communication of guest feedback with all Front Office staff ensuring quality customer service at all times. • Maintain a high profile in the Resort Lobby at all times. • Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival • Greet all guests personally as per the Resort Welcome standard and ensure all aspects of guest stay is enjoyable • Liaise with other departments and necessary outside contracts to ensure excellent service delivery • Oversee maintenance of efficient repeat guest history system • Promote Inter-Hotel sales and in-house facilities • Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests • Oversee requisitions for all front of the house amenities on a timely basis. • Approve upgrades and special amenities in absence of manager • Overall responsible for ensuring and maintaining the entire range of services offered for front of the house areas includes all Guest Services staff, Butlers, Buggy & Bell Services, Concierge and driver team with the aim to maximum guest satisfaction • Know system recovery procedures

Quyền lợi được hưởng

- Attractive salary and monthly service charge - 13th month bonus - Health care insurance

Yêu cầu công việc

Required Skills – • Communication skills (in both English and Vietnamese) are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company. • Good writing skills • Proficient in the use of Microsoft Office • Problem solving and organizational abilities • Proficient in the use of Microsoft Office • Problem solving and organizational abilities Qualifications – Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent Experience– • Minimum 2 years experience preferably in a hotel of similar size and complexity and including supervisory experience or training or an equivalent combination of education and experience.

Yêu cầu hồ sơ

English

  • Lĩnh vực: Resort/ Khu Du lịch
  • Ngành nghề: Lễ tân/ Thu ngân/ Đặt phòng/ Tổng đài/ BC
  • Vị trí: Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Chức danh Địa điểm Ngày kết thúc Mức lương
Nhân viên vệ sinh công cộng 30/12/2018 Thỏa thuận
Room attendant- Nhân viên Buồng phòng 30/12/2018 5 - 8 triệu
Valet - Nhân viên phục vụ giặt ủi 30/12/2018 Thỏa thuận
Associate Director of Club InterContinental 31/12/2018 Thỏa thuận
Floor Supervisor- Giám sát Buồng phòng 30/12/2018 8 - 12 triệu
Butler- Nhân viên quản gia 30/12/2018 5 - 8 triệu
Director of Luxury Sales (HCMC Based) 30/12/2018 Trên 60 triệu
Spa Receptionist 19/12/2018 3 - 5 triệu
Hostess 30/12/2018 Thỏa thuận
F&B Supervisor (Giám sát nhà hàng) 30/12/2018 8 - 12 triệu
Waiter/Waitress 31/12/2018 5 - 8 triệu
Assistant Restaurant Manager 30/12/2018 Thỏa thuận
F&B Captain 30/12/2018 5 - 8 triệu
Bartender 27/12/2018 5 - 8 triệu
Sous Chef 31/12/2018 Thỏa thuận
Chef de Partie 31/12/2018 Thỏa thuận
Assistant Spa Manager 28/12/2018 Thỏa thuận

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ĐÁNH GIÁ

THÔNG TIN NHÀ TUYỂN DỤNG

resort-assistant-manager-front-office-duty-manager
Theo dõi Nhà tuyển dụng này
Ngày tạo gian : 02/10/2012

Quy mô : 500 - 999

InterContinental Danang Sun Peninsula Resort is re-defining the luxury resort experience. Embedded in the hills of the famous Son Tra Peninsula, the resort features beachfront villas with private pools and a range of more than 20 suites. The resort will have a wide selection that offers both local and international delights. From the spectacular views at Citron, to unforgettable world-class dining at La Maison 1888, to a dining in the sands experience at the Barefoot Cafe; there is abundant variety and excitement to cater for all. Golfers will want to play a round at the world-acclaimed Montgomerie links golf club or the challenging links style Danang Golf club. The resort is only 20 minutes away from Danang Airport/City and is located just a few kilometers from the famous UNESCO World Heritage Sites of The Imperial City of Huế, The Old Town of Hội An and the Mỹ Sơn ruins.

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