Resort Assistant Manager (Front Office Duty Manager)
- Hạn nộp: 25/12/2023
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Sơn Trà - Đà Nẵng
Làm theo ca
Resort/ Khu Du lịch
Tiền sảnh
19/02/2024 10:31
Mô tả công việc
- Perform Brand’s Services behaviors in daily operation basic towards the guests
- Driving to deliver Luxury Experiences to guests, to achieve Heartbeat target
- Responsible for all aspects of hotel operation affecting guest stay
- Handle guest complaints and refer them as necessary, follow up on corrective action using the IHG iLead principle way of working
- Problem Resolution to 100% Guest satisfaction
- Implement effective communication of guest feedback with all Front Office staff ensuring quality customer service at all times.
- Maintain a high profile in the Resort Lobby at all times.
- Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
- Greet all guests personally as per the Resort Welcome standard and ensure all aspects of guest stay is enjoyable
- Liaise with other departments and necessary outside contracts to ensure excellent service delivery
- Oversee maintenance of efficient repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- Oversee requisitions for all front of the house amenities on a timely basis.
- Approve upgrades and special amenities in absence of manager
- Overall responsible for ensuring and maintaining the entire range of services offered for front of the house areas includes all Guest Services staff, Butlers, Buggy & Bell Services, Concierge and driver team with the aim to maximum guest satisfaction
- Know system recovery procedures
Quyền lợi được hưởng
- 100% salary & service charge in 2 months of probation
- Mandatory insurances in accordance with Vietnamese Law
- Accidental insurance 24/24
- Annual leave from 14 days, 2 days off per week
- Staff housing at Sun Home Apartment based on availability (for Non-Da Nang resident)
- Duty meal, company shuttle bus and uniform are provided
- IHG brand standard training
- Other benefits as per the company/ IHG policies
Yêu cầu công việc
Required Skills –
Yêu cầu hồ sơ
English
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 500 - 999
- Bai Bac , Sơn Trà, Đà Nẵng, Việt Nam
- https://www.danang.intercontinental.com/
InterContinental Danang Sun Peninsula Resort is re-defining the luxury resort experience. Embedded in the hills of the famous Son Tra Peninsula, the resort features beachfront villas with private pools and a range of more than 20 suites. The resort will have a wide selection that offers both local and international delights. From the spectacular views at Citron, to unforgettable world-class dining at La Maison 1888, to a dining in the sands experience at the Barefoot Cafe; there is abundant variety and excitement to cater for all. Golfers will want to play a round at the world-acclaimed Montgomerie links golf club or the challenging links style Danang Golf club. The resort is only 20 minutes away from Danang Airport/City and is located just a few kilometers from the famous UNESCO World Heritage Sites of The Imperial City of Huế, The Old Town of Hội An and the Mỹ Sơn ruins.
Thông tin liên hệ
- Human Resource Department