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Resort Assistant Manager (Front Office Duty Manager)

  • Hạn nộp: 25/12/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận Sơn Trà - Đà Nẵng
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Cập nhật
19/02/2024 10:31

Mô tả công việc

  • Perform Brand’s Services behaviors in daily operation basic towards the guests 
  • Driving to deliver Luxury Experiences to guests, to achieve Heartbeat target  
  • Responsible for all aspects of hotel operation affecting guest stay 
  • Handle guest complaints and refer them as necessary, follow up on corrective action using the IHG iLead principle way of working
  • Problem Resolution to 100% Guest satisfaction 
  • Implement effective communication of guest feedback with all Front Office staff ensuring quality customer service at all times.
  • Maintain a high profile in the Resort Lobby at all times. 
  • Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival 
  • Greet all guests personally as per the Resort Welcome standard and ensure all aspects of guest stay is enjoyable 
  • Liaise with other departments and necessary outside contracts to ensure excellent service delivery 
  • Oversee maintenance of efficient repeat guest history system 
  • Promote Inter-Hotel sales and in-house facilities 
  • Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests 
  • Oversee requisitions for all front of the house amenities on a timely basis.  
  • Approve upgrades and special amenities in absence of manager 
  • Overall responsible for ensuring and maintaining the entire range of services offered for front of the house areas includes all Guest Services staff, Butlers, Buggy & Bell Services, Concierge and driver team with the aim to maximum guest satisfaction
  • Know system recovery procedures

Quyền lợi được hưởng

  • 100% salary & service charge in 2 months of probation
  • Mandatory insurances in accordance with Vietnamese Law
  • Accidental insurance 24/24
  • Annual leave from 14 days, 2 days off per week
  • Staff housing at Sun Home Apartment based on availability (for Non-Da Nang resident)
  • Duty meal, company shuttle bus and uniform are provided
  • IHG brand standard training
  • Other benefits as per the company/ IHG policies

Yêu cầu công việc

Required Skills – 

• Communication skills (in both English and Vietnamese) are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company. 
• Good writing skills 
• Proficient in the use of Microsoft Office  
• Problem solving and organizational abilities
• Proficient in the use of Microsoft Office 
• Problem solving and organizational abilities 

Qualifications – 
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent 

Experience– 
• Minimum 2 years experience preferably in a hotel of similar size and complexity and including supervisory experience or training or an equivalent combination of education and experience.

Yêu cầu hồ sơ

English

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô: 500 - 999
  • Bai Bac , Sơn Trà, Đà Nẵng, Việt Nam
  • https://www.danang.intercontinental.com/
  • InterContinental Danang Sun Peninsula Resort is re-defining the luxury resort experience. Embedded in the hills of the famous Son Tra Peninsula, the resort features beachfront villas with private pools and a range of more than 20 suites. The resort will have a wide selection that offers both local and international delights. From the spectacular views at Citron, to unforgettable world-class dining at La Maison 1888, to a dining in the sands experience at the Barefoot Cafe; there is abundant variety and excitement to cater for all. Golfers will want to play a round at the world-acclaimed Montgomerie links golf club or the challenging links style Danang Golf club. The resort is only 20 minutes away from Danang Airport/City and is located just a few kilometers from the famous UNESCO World Heritage Sites of The Imperial City of Huế, The Old Town of Hội An and the Mỹ Sơn ruins.

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