Spa Manager
- Hạn nộp: 28/05/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Hàm Thuận Nam - Bình Thuận
Giờ hành chính
Resort/ Khu Du lịch
Vui chơi & giải trí
17/05/2019 09:19
Mô tả công việc
GENERAL MISSION:
Manages overall operations of Spa department. Responsible for guest and employee satisfaction as well as meeting standards and financial goals. Develops and implements marketing strategies for massage, health, wellness, beauty and detox programs. Report to the General Manager directly.
CORE WORK ACTIVITIES
Managing Spa and Operations
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Schedules events, programs, and activities, as well as the work of others.
Develops and implements menu of classes and services, including special programs.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Manages outside vendors.
Orders and maintains necessary suppliers and ensures suppliers have equipment, tools, and uniforms necessary to do their jobs.
Manages Spa areas, including overall maintenance (if applicable), daily upkeep and cleanliness.
Supervises the setting up, decoration, cleaning and operations
Ensures all facilities are in appropriate operating condition.
Schedules work/repairs as needed with the Engineering Department.
Maintains and enforces safety standards and procedures with the Spa staff.
Ensures appropriate fees are charged to guests, this is followed by all members of the Spa staff.
Manages operating budget.
Assists with major equipment purchases.
Provides special programming for holiday weekends and heavy transient time periods.
Plans and implements special Spa service opportunities for resort guests as business demands.
Develops and implements marketing strategies for Spa programs.
Ensure the statistics data concerning the daily operations are correctly recorded.
Ensuring Exceptional Customer / Guest Service
Serves as a role model to demonstrate appropriate behaviors.
Monitors quality, standards and meets the expectations of the customers on a daily basis.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
To conduct himself / herself in a respectable way so as to provide a role model for junior staff
Administrative responsibility:
Monthly reporting on departmental revenue and expenses.
Ensure the departmental budgets are strictly adhered to. Prepare the department budget as per request.
Analyze results and give ideas to increase profitability.
Control the expenses of the section and maintain them as minimum as possible.
Develop and constantly review standard operating procedures
Conducting Human Resources Activities
Oversees all Human Resources activities in the Spa Department.
Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Hires, trains, and monitors development of Spa staff.
Participates in the performance appraisal system process, giving feedback when needed.
Coordinates all training activities for employees in department.
Encourages and builds mutual trust, respect, and cooperation among team members.
To draw up and update the job descriptions and job specifications for the respective positions within the department.
Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
REPLACEMENT AND TEMPORARY MISSION
To be flexible and willing when asked to fill in any areas where needed to help in an emergency or difficult circumstances as assigned or required by Management.
To be ready and responsible to perform any other duties as designated or required by Management
Quyền lợi được hưởng
BENIFIT:
- Accident Insurance 24/24.
- Social, Unemployment and Medical Insurance as Labor code.
- Duty meals, company shuttle bus (from Phan Thiet to Ke Ga)
- Staff house (if any).
- Salary: Negotiable
Yêu cầu công việc
High school diploma; 3 years’ experience in the recreation/health club operations or related professional area OR 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 1 year experience in the professional area.
Good appearance, well groomed and healthy; Able to work under high-pressure; Good communication skills in both Vietnamese and English; Strong interpersonal skills; Negotiation skill.
Creative, out-of-the box, problem solver, pragmatic thinker
Good training skills
Have “Hands on & Can do” attitude
Exceptional Guest Service attitude
Good people skills
Excellent organizational and managerial skills
Yêu cầu hồ sơ
HOW TO APPLY:
Should you recognize yourself in the profile of the SPA MANAGER at PRINCESS D'AN NAM Resort & Spa we welcome you to submit your most updated resume in .pdf format together with a cover letter to the following email address:
Tin đã hết hạn
We will only contact and invite those candidates that have been shortlisted but will keep all application’s and resumes on file for 6 months.
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Hon Lan, Tan Thanh Commune, Ham Thuan Nam District, Binh Thuan Province, Vietnam
- https://www.princessannam.com
PRINCESS D’ÂNNAM Resort & Spa is a Small Luxury Hotel ™, located 150 km north-east of Ho Chi Minh City, near PhanThiet. Designed by world-renowned architect Tan Hock Beng, the resort features 57 villas in elegant post-colonial architecture; a stunning 1,800m2 Spa overlooking the East Sea, and a unique Ginger Garden by Alan W. Carle. The Resort is located on the pristine Ke Ga bay, facing a century-old French light house, amid natural beauty.
Thông tin liên hệ
- Nhân sự