Guest Relation Officer (Nhân viên chăm sóc khách hàng)
- Hạn nộp: 28/10/2017
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Tam Kỳ - Quảng Nam
Làm theo ca
Tiền sảnh
Nhân viên
25/10/2017 11:54
Mô tả công việc
Ensure and provide flawless, upscale, professional and high class guest service experiences Analyze customer feedback and provide strategic direction to continuously improve overall rating Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc) Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery Promote all amenities, conveniences and programs offered Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to Appraise team’s performance and produce reports Examine activities logbook, assign tasks appropriately and implement control schedule daily
Quyền lợi được hưởng
- As per Vietnamese law and Company policy - Insurances - Competitive salary
Yêu cầu công việc
Proven working experience as guest relations manager Working experience in hospitality Adequate knowledge of personalised services principles and processes Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques Familiarity with industry’s latest trends Hands on experience with guest relationship management software Proficiency in English, multilingualism will be considered an asset Guest service orientation and drive Excellent problem resolution skills along with outstanding communication and active listening skills Ability to work flexible hours Highly responsible and reliable with a professional presentation BS degree in hospitality management, business administration or related field
Yêu cầu hồ sơ
Please email your CV to Tin đã hết hạn or contact 05103586222 for more information
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 100 - 499
- Thôn Bình Phú, Xã Tam Tiến, Huyện Núi Thành, Tỉnh Quảng Nam
- http://www.starwoodhotels.com/sheraton/property/overview/index.html?propertyID=4508&EM=VTY_SI_4508_HOIANTAMKY_PROP_OVERVIEW
ABOUT THE BRAND Sheraton is part of Marriott International’s upscale portfolio and consists of more than 440 beautiful properties in gateway cities and distinctive resort locations around the world. At Sheraton, we give guests smart solutions and effortless experiences that free up valuable time, so they can experience more and make the most of their stay. ABOUT THE PROPERTY Sheraton Hoi An Tam Ky Resort & Spa is beingdeveloped directly on the natural golden sands of Tam Tien beach, near Tam Ky City and along Vietnam’s central coastline of the East Sea. The area is the home to many natural, cultural and historic sites including the aforementioned UNESCO site, the ancient Town of Hoi An, temple ruins of My Son and the ’ Heroic Mother Thu' Statue of Tam Ky”. With 318 keys and nestled directly on the secluded beach, Sheraton Hoi An Tam Ky Resort & Spa will offer guests accommodation in a blend of luxury villas, suites and well-appointed rooms in a tropical garden environment. Rooms willfeature four-fixture bathrooms that offers a separate bath tub and shower. For dining and entertainment, the resort will host a lobby lounge and four restaurants: a casual venue offering three meals daily and three specialty restaurants and two pool bars. Recreational amenities will include a luxurious spa equipped with fourteen treatment rooms, Sauna, Steam, Jacuzzi and a Sheraton Fitness centre. A large outdoor swimming pool with a separate children pool and a nearby kid’s club. Water sports and recreation activities and billiard room. Additional amenities includes a gift shop, two retail shops, a medical clinic and a business centre. For conferences and social events, Sheraton Hoi An Tam Ky Resort & Spa will offer meeting spaces including a 300+ seat divisible ballroom and four individual meeting rooms in varying configurations.
Thông tin liên hệ
- Thao Phan - HR Department