Nhân viên Chăm Sóc Khách Hàng Tiếng Nga - người nước ngoài (Russian Guest Relation Officer - only Expat )

• Hạn nộp: 31/03/2018
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

·         Report duty on time in full uniform. Be smart and well groomed at all time and maintain a friendly cheerful attitude

·         Read daily arrival and departure report, Duty Manager logs and any updated hotel information

·         Taking care of VIPs guest from pre-arrival to departure by inspecting room, welcoming, getting feedback during stay, farewell, preparing amenity etc

·         Assist in facilitating  smooth and pleasant check-out by conducting billing check  prior to VIP departure

·         Preview  following days VIP arrivals and prepare the arrivals

·         Preparing and checking all VIP folder including registration card, key card  registration card and welcome kit

·         Keep a visible and active presence in the lobby and communitcate with guests in the resort

·         Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible

·         Aware and familiar with measures and procedures to follow during emergency situations

·         Assist in  promoting and upselling the resort’s products and services

·         Ensures that all repeat guests are received  personalized service and recognition upon arrival

·         Handles guest’s complaint or requests to ensure immediate follow up

·         Make courtesy calls, provide assistance and arrange amenity for illness guest.

·         Check the guest birthday list on daily basis for preparation  of birthday cards and cakes to guests

·         General understanding of the Front Office and House Keeping operations in regards to guest accommodation

·         Perform any other duties which may be assigned by the management from time to time.

• Responsible for welcoming guests, handling their complaint and queries, making their stay as comfortable and enjoyable as possible. VIP room  / villa inspection  in order to achieve guest’ satisfaction.

Quyền lợi được hưởng

- Compensation & Benefits: follow up Vietnamese law & as per company policy. 

Yêu cầu công việc

Yêu cầu hồ sơ

- Email address: Tin đã hết hạn 

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