Hostess – Nhân viên Lễ tân

• Hạn nộp: 30/08/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

SCOPE OF JOB
1. The VIP personal Host will generate revenue through the development and servicing of relationships with existing and potential target guests.
2. Provide a friendly personal and a willingness to interact.
3. Provide professional and friendly guest services.
WORKING HOURS
Fulltime job following the shift of 8h/day.
Are able to work until 2:00 am.

KEY DUTIES & RESPONSIBILITIES
1. Responsible for the quality of service offered to patrons of BLvenues.
2. With a professional appearance, the VIP Personal Host is responsible for responding to guest's needs, requests, complaints, and other unusual situations.
3. Reviews with the venue Hostesse all VIP reservations, and gets familiar with the guests they are to service during their shifts.
4. Works with other staff members to ensure all guest orders are provided with an experience that exceeds their expectations.
5. Observes guests to ensure satisfaction and responds to additional requests.
6. Should have a basic knowledge of liquor and food.
7. Other duties as assigned by your supervisor.
8. Ensures guests are aware of events and supports the execution of them.
9. Continualy learns and share best practices with the team.
10. Participates in service meetings and other Company meeting whenever is required.
11. Participates in service training and other Company related training programmes.
12. Familiarizes himself with all the Company fire, safety and security procedures.
13. Performs related duties and special projects as assigned
14. Implement Department Head’s instruction and assignment.
15. Strictly comply the Company regulation and Employee Handbook
16. Follow communication lines and report lines.

Quyền lợi được hưởng

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QUALIFICATIONS/ ABILITIES & SKILLS
1. Previous experience in guest/customer service.
2. Able to work in an upscale environment, in a friendly upbeat manor.
3. Must be able to multi-task and work successfully with little to no supervision.
4. Must be able to initiate conversation in a professional, friendly and respectful manner.
5. Must present a professional, well groomed appearance that guests will find approachable. Upscale attire is required.
6. Excellent personal hygiene.
7. The height is 1m60 – 1m65.
8. Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. Fluency in English is preferred.

EXPERIENCE
Two years food and beverage service, preferably in the club / lounge industry or up - scale setting.

BẰNG CẤP/ NĂNG LỰC VÀ KỸ NĂNG
1. Ưu tiên có kinh nghiệm chăm sóc khách hàng.
2. Có thể làm việc trong môi trường sang trọng, thân thiện.
3. Làm việc năng động, nhiệt tình kể cả khi không có mặt của giám sát.
4. Giao tiếp với khách hàng phải chuyên nghiệp, thân thiện, tôn trọng.
5. Trang phục phải sang trọng, ngoại hình ưa nhìn.
6. Luôn giữ gìn vệ sinh cá nhân tốt.
7. Chiều cao từ 1m60 – 1m65.
8. Thành thạo ngôn ngữ bản địa (nói và bằng những hình thức giao tiếp khác). Giao tiếp tiếng Anh thành thạo là điều kiện ưu tiên.

KINH NGHIỆM
02 năm kinh nghiệm trong ngành F&B, ưu tiên có kinh nghiệm làm việc trong môi trường Club, Lounge.

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