Guest Service Assistant/ Nhân Viên Tổng Đài

• Hạn nộp: 30/06/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

1. Directs and controls all subordinate telephone staff to ensure that all day to day operational matters are handled on time and guest expectations are met 2. Schedules employees to ensure efficient use of human resources 3. Reports system failures and breakdowns and follows up on repair schedules 4. To handle and transfer all incoming calls according to the standards and procedures of the hotel 5. To handle inquiries by providing appropriate information 6. To assist in locating guests and employees when requested 7. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service 8. To update telephone guides in the hotel computer system 9. To handle the hotel wake up and voice mails systems 10. To take and forward messages accurately and in a timely manner

Quyền lợi được hưởng

• Competitive salary • Attractive benefits • Meals Allowance and uniforms provided • General insurance provided for inpatient medical treatment • Outpatient medical treatment claims • Opportunity to attend various professional training courses • Opportunity for promotion and transfer within the group • Opportunity to experience at Hotels and Resorts belonged to Banyan Tree Group

Yêu cầu công việc

Key Requirements: 1. Able to handle telephone system 2. At least bachelor degree 3. Proficient in English and Vietnamese 4. Well groomed and neat in appearance 5. Proficient in MS Word, Excel and Powerpoint 6. Strong organizational skills. 7. Ability to lead, motivate and develop a team of individuals. 8. Sound administrative ability. 9. Able to handle demanding workload.

Yêu cầu hồ sơ

Please send: - CV with recent updated photo together with expected salary. - Scanned relevant certificates, diplopmas. the updated CV in English to Tin đã hết hạn or apply directly via Hoteljob Like us on Facebook for more job opportunities at Laguna Vietnam https://www.facebook.com/tuyendunglaguna/ Facebook: Laguna Lăng Cô Tuyển Dụng

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