Guest Relation Executive / Nhân viên chăm sóc khách hàng

Hạn nộp: 15/04/2018
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
3

Nơi làm việc
Thành Phố Hội An - Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Kinh doanh & tiếp thị

Vị trí
Nhân viên

Cập nhật
16/04/2018 10:51

Mô tả công việc

Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.

Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

GRE DUTIES AND RESPONSIBILITIES:

• Welcome guests during check-in and giving a found farewell to guest while checkout.

• Handling guest complaints and concerns in an efficient and timely manner.

• Overseeing VIP guests, arrivals and departures.

• Coordinating and multi-tasking job duties in a busy environment.

• Should possess detailed information about the Hotel, city as well as the competition.

• Detailed information regarding arrivals and room requirements.

• Have up to date information on daily room occupancy

• Providing excellent customer service as per hotel standards.

• Greeting guests as they enter and exit the hotel.

• Providing information regarding the Hotel, town attractions, activities etc.

• Check on VIP reservations, complete their pre-registration formalities.

• Allocate rooms to all arriving guests.

• Maintain up-to date information on room rates, current promotions, offers and packages

• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

• Co-ordinate with housekeeping for clearing of rooms.

• Collect Guest feedback during guest departure along with his likes and dislikes.

• Perform basic cashier activities as and when required.

• Maintain guest lockers for safe custody.

• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

• Give proper and complete handover to the next shift

• Should be able to handle all guests without bias or prejudice.

• Follow the house rules and policies laid down by the management.

• Adhere to strict staff grooming and hygiene standards.

• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.

• Good command of the English language is essential, both written and verbal

• Must possess strong organization time management skills, attention to detail.

• Must be guest service focused and a team player.

• Positive attitude and outgoing personality is essential.

• Must be able to work shifts - days, evenings, weekends and holidays.

• Ability to relate well to Hotel guests and employees.

• Professional in demeanour and presentation.

• Personable, enthusiastic, self-motivated and able to work independently.

• Observant, discriminating and detail-oriented

• Ability to understand and carry out oral and written instructions and request clarification when needed.

• Strong interpersonal and organizational skills.

• Able to work morning, evening, weekend, holiday, and overnight shifts.

Quyền lợi được hưởng

- Opportunity to train the ability of teamwork, team leader

- The salary, bonus and social insurance policies follow the regulations of the Government. Salary increase is based on monthly capacity assessment.

- Annual bonus according to business performance.

Yêu cầu công việc

PREREQUISITES:

Good guest interaction skills.

Good listening skills.

Sound decision making.

Good interpersonal and communication skills.

Leadership/People management.

EDUCATION:

Must be able to read, speak, write, and understand the primary language used in the workplace. His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel. He/she will strive to use a polite language and well-groomed in his/her relation with the Hotel guests, colleagues and staff.

EXPERIENCE:

Two years of Front Office experience, Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks, Additional languages spoken would be an asset.

Yêu cầu hồ sơ

• Job application

• Curriculum Vitae (certified by the local authority)

• health certificate

• ID card and household registration (duplicate)

• The relevant qualifications

- Apply online at: Ms. Dung - HR Specialist - or contact +84 0975 814 376

- Apply directly at: 311 Cua Dai Street, Cam Chau Ward, Hoi An, Quang Nam.

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

Hoi An Coco River Resort and Spa

Theo dõi

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Quy mô:
999 Trần Nhân Tông, Thôn 2, Cẩm Thanh, Hội An
http://www.cocoriverresort.com/
Coco River Resort & Spa nằm dọc theo Sông Thu Bồn, tỉnh Quảng Nam. Tất cả các phòng đều có Wi-Fi miễn phí và máy tính xách tay. Chỗ đỗ xe có sẵn miễn phí. Mỗi phòng được trang bị máy lạnh, truyền hình vệ tinh, máy sấy tóc và phòng tắm riêng. Dịch vụ phòng 24-giờ được cung cấp. Khách sạn cung cấp hồ bơi ngoài trời và dịch vụ massage tại Senses Spa. Dịch vụ cho thuê xe đạp được sắp xếp miễn phí cho khách. Các món Việt Nam, châu Á và quốc tế được phục vụ tại Nhà hàng Ancient House và nhà hàng Thu Bon. Đồ uống có sẵn tại Quán Bar Bể Bơi hoặc Bar ở Sảnh.