Front Office Manager

• Hạn nộp: 25/08/2023
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Maintains guest service as the driving philosophy of the hotel 

• Personally demonstrates a commitment to guest services in responding promptly to guest needs 

• Committed to making every guest satisfied 

• Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards 

• Develops added value customer service programs 

• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance 

• Meets or exceeds hotel guest satisfaction measures 

• Ensures hotel standards and services contribute to the delivery of consistent guest service 

• Acts as manager on duty for hotel and manages front desk operations 

• Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables 

• Produce accurate reports on time 

• Involve in human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force 

• Maintains a positive, cooperative work environment between staff and management 

• Emphasizes employee selection, training and development as a way of doing business 

• Ensures all hotel employees know hotel objectives 

• Ensures employees understand policies, pay procedures, bonus plans and benefits 

• Helps develop management talent by acting as a mentor for direct reports 

• Ensures completion of training objectives and development plans. 

• Monitors and maintains acceptable turnover levels 

• Knows local health and safety codes and regulations that apply to the hotel 

• Recognizes and corrects potential safety hazards, such as broken doors or railings, fire hazards, etc 

• Recognizes and corrects potential security problems, such a locking doors after hours, etc 

• Understands and follows policies and procedures for the hotel’s key control system and ensures others are trained in same 

• Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities 

• Periodically inspect rooms, building exterior, parking lot, etc

Quyền lợi được hưởng

- Very Competitive in salary and benefit packages

Yêu cầu công việc

• Bachelor’s Degree or Diploma in Hotel Management or related field 

• Minimum 4 years experience as FOM in 5 star hotels. Have Pre-opening experieces are advantage 

• Great personality and positive attitude 

• Excellent English both spoken and written

Yêu cầu hồ sơ

CV with full information of experiences, education and personal information shall be sent to email address at recruitment.cpha@ the-ascott.com or Tin đã hết hạn 

• Bình luận (5)
• Đánh giá (5)