Cluster Director of Spa

• Hạn nộp: 30/07/2023
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments. • Participate as a team player and establishes strong working relationships to deliver positive results. • Continually seeks to improve performance through individual efforts and with the assistance of others. • Seeks feedback on performance and focuses on areas of shortfall. • Maximizes opportunities for self-development. • Is open to new ideas and is willing to make changes in the job and routine as required. • Is able to cope under pressure at busy times and responds positively to changes in the workplace. • Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision. • Follows standards, policies and procedures. • Meets required attendance and grooming standards. • Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses • Controls and monitors departmental costs on an ongoing basis to ensure performance against budget • Contributes to pricing decisions • Participates in the planning of departmental goals as they relate to the wider hotel strategy • Builds and maintain relationships with internal and external customers. • Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation. • If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction. • Maintains the highest level of discretion and privacy during any guest interaction • Maintains a soft tone during conversation with colleagues, guests and on the phone. • Refrain from any unnecessary conversation within Spa treatments areas. • Understands and takes into account the global nature of business. • Works effectively with colleagues from different viewpoints, cultures and countries • Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety. • Perform any other duties which may be assigned by the management from time to time. Human Resources responsibilities • Assist in planning for future staffing needs • Prepares and administers induction program for new staff • Assists in maintaining comprehensive, current and guest orientated set of departmental standards and procedures • Produce efficient rosters of staff schedules • Approve leave after consideration of hotel occupancies • Regularly communicates with staff and maintains good relations • Ensures training needs analysis of staff is performed • Provides input for probation and disciplining staff is performed when necessary • Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety. • Perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng

- Home leave ticket - Accommodation & meals are provided - International working environment

Yêu cầu công việc

Required Skills: • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Good writing skills • Proficient in the use of Microsoft Office • Problem solving and organizational abilities

Yêu cầu hồ sơ

Qualifications – • Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent Experience – • 2 years related experience including 1 year experience in SPA operation, or an equivalent combination of education and experience.

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