Duty Manager/ Night Duty Manager

Hạn nộp: 31/01/2020
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Tiền sảnh

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
19/08/2020 15:53

Mô tả công việc

- Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. Will be discussed with details in the interview.

- Duties and responsibilities:

 Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

 Provides functional assistance and direction to all departments.

 Cooperates, coordinates and communicates with other hotel departments as required.

 Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

 Responds to guest needs and resolves related problems

 Supervises and directs Reception and Reservations personnel.

 Supports and assists Front Office personnel and all departments at peak periods.

 Ensures VIPs and priority club guests receive special attention

 Inspects front of house and back of house regularly for cleanliness.

 Assists Guest Relations in greeting, rooming, and sending off VIP guests.

 Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

 Provides input for Front Office meetings.

 Promotes inter-hotel sales and in-house facilities.

 Checks billing instructions and monitors guest credit

 Analyses and approves discounts and rebates.

 Analyses the rate variance report to ensure rooms revenue control

 Takes action with the Property Management Systems (PMS) in emergency situation.

 Fully conversant with all hotel emergency procedures.

 Ensures front line staff complies with FIT marketing techniques and maximize sales.

 Works with Superior and Human Resources on manpower planning and management needs

 Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

 Perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng

- Competitive salary and service charge.

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Code.

- Duty meal and uniform provided.

- Annual Health Check.

- Team building and Colleague Events as per IHG's activities.

- Special Service Discount to all colleagues.

Yêu cầu công việc

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent • 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Good writing skills • Proficient in the use of Microsoft Office and Front Office System • Problem solving and organizational abilities

Yêu cầu hồ sơ

Please send your résume to email Tin đã hết hạn

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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InterContinental Nha Trang

Theo dõi

Chat

Quy mô: 100 - 499
32-34 Trần Phú, Nha Trang, Khánh Hòa, Vietnam
https://www.ihg.com/intercontinental
The luxury five star InterContinental Nha Trang, opening in 17th March 2014, is a part of the global InterContinental brand which is one of 9 brands in IHG, InterContinental Hotels Group, which comprises more than 4,600 hotels worldwide. Ideally located on Tran Phu Street, InterContinental Nha Trang, is a defining part of the Costa Nha Trang complex which has a range of luxurious facilities for all travelers from 279 stunning guest rooms and suites, 6 restaurants and bars, kids club, spa, health and fitness zone, water sports centre, a choice of 3 swimming pools and beach concierge. Complementing the Hotel’s leisure and dining facilities is the expansive pillarless ballroom and function rooms, perfect for meetings and events for up to 600 guests.