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Front Office Manager

  • Hạn nộp: 31/01/2018
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Cập nhật
02/04/2018 15:36

Mô tả công việc

  Assist in the preparation of weekly and monthly reporting on hotel occupancies and rates as required by Director of Guest Services and Director of Finance/Business Support.  Oversee rosters on a daily basis, ensuring that budget and business levels are taken into consideration and also paying close attention to any relevant holiday considerations.  Ensure accuracy, control and safety of all cashiering procedures. Investigate any banking discrepancies -liaise with Accounts.  Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out  Assist the Director of Guest Service setting and ensuring the Guest Services achieves its financial and performance targets for both revenue and expenditure.  Be actively involved in ensuring that the Guest Services team understand the Resort’s financial and department objectives.  Monitoring and identifying areas in which to minimize rebates.  Compile statistics for Guest Services and provide reports relating to that area  Assist in the preparation of efficient work schedule for Guest Services Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures  Maximize occupancy, revenue and average rate while maintaining high service standards  Assists the Director of Guest Services in all aspects of their duties  Assist Director of Guest Services in execution of the management of staff  Assumes the role Director of Guest Services in his/her absence (reply email/ attend all Meeting/handle urgent requests)  Attend all the Operation meeting related to Guest Services Department when Director of Guest Services is absent.  Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition  Monitor all front of the house area personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Control the availability of rooms, rooms types, accuracy of room count and rate categories  Organize training for team members and refresh, coaching and check the knowledge  Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary  Identify the team member who are underperforming and coaching them to be success  Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees  Organize and conduct regular meeting for all Guest Services and front of the house staff to facilitate communications and smooth operations  Provide input for Guest Services Departmental Meetings and deputizes in cases of absence  Maintain inter-departmental relationships to ensure seamless customer service  Works with Superior and Human Resources on manpower planning and management needs  Works with Superior and Director of Finance in the preparation and management of the Department’s budget.  Responsible for all aspects of hotel operation affecting guest stay  Implement effective communication of guest feedback with all Front Office staff ensuring quality customer service at all times.  Handle guest complaints and refer them as necessary, follow up on corrective action using the IHG iLead principle way of working  Responsible for Webguru cases and Medallia/HeartBeat/ Resort Guest Service Center cases investigations  Liaise with other departments and necessary outside contracts to ensure excellent service delivery  Oversee maintenance of efficient repeat guest history system  Schedule and attend regular IHG Rewards Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery  Approve upgrades and special amenities in absence of higher manager  Overall responsible for ensuring and maintaining the entire range of services offered for front of the house areas includes all Guest Services staff, Butlers, Buggy & Bell Services, Concierge and driver team with the aim to maximum guest satisfaction  Know system recovery procedures  Promote Inter-Hotel sales and in-house facilities  In charge of IHG Loyalty Champion  Supervises the overall activities of Front Office operations.  Coordinates exchange of pertinent information between departments within Front Office, Airport Lounge and directs exchange of information with other departments, notably, Engineering, Housekeeping, F&B and Security.  Consults with Department Heads and Resort Manager/General Manager on an ongoing basis to improve business conduct.  Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained  Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information  Monitors and controls the inventories for operating equipment and supplies  Monitors and controls the Front Office Operations in the areas of revenue expenditure, profitable and performance against budget  Perform any other duties which may be assigned by the management from time to time.  Evaluate staff performance with reference to occupational health and safety responsibilities and performance standards, as outlined within job descriptions and IHG’s leadership brand competency framework.  Provide induction and refresher training to all staff, ensuring their ability to discharge allocated Workplace Health & Safety responsibilities including: hazards within the workplaces, safe operating procedures, use and maintenance of PPE and safety equipment and emergency response procedures.  In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc  Takes action with the Property Management Systems (PMS) in emergency situation.

Quyền lợi được hưởng

- Home leave ticket - Accommodation & meals are provided - International working environment

Yêu cầu công việc

Required Skills – • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Good writing skills • Proficient in the use of Microsoft Office and Front Office System • Problem solving, reasoning, motivating, organizational and training abilities • Strong Leadership skills in managing teams • Ability to manage complex relationships

Yêu cầu hồ sơ

Experience – • Priority to candidates with working experience background at InterContinental Hotel Group • Type and level of experience required may vary slightly based on size and complexity of operation. • Bachelor’s degree in Hotel Administration, Business Administration or equivalent

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Sắp xếp đánh giá:

  • Quy mô:
  • Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
  • https://www.facebook.com/ICPQcareers
  • InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.

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