DIRECTOR OF SALES - MICE

• Hạn nộp: 05/09/2018
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

FINANCIAL RETURNS

·     Develop deep understanding and knowledge of key sectors targeted by hotel and ensure products and services are ahead of competition to maximise lead conversion rate

·     Ensure the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion

·     Contribute actively to the compilation of annual business plan and strategic sales & marketing plans

·     Conduct and/or assist Sales team in customer negotiation process

·     Conduct proposal negotiation process and assist Business Development team where necessary

·     Handle contract signing process

·     Update lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)

·     Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products and services while minimising waste to increase revenue

PEOPLE

·     Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members

·     Provide effective leadership to fulfilment and teams, including the ability to direct activities according to the relevant detailed SOPs

·     Communicate to his/her superior any issues encountered and other relevant information

·     Organise training sessions, daily briefings and other meetings as required; ensure staff has the tools, training and equipment to carry out job duties

·     Conduct periodic formal reviews with the MICE Team on their targets and goals

·     Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team

·     Recommend and/or initiate salary, disciplinary, or other staffing/human resource-related actions in accordance with hotel or company rules and policies

·     Act as escalation point for clients and members of the MICE Team and provide resolution to issues

GUEST EXPERIENCE

·     Process customer inquiries in accordance to specified service standards

·     Develop and deliver relevant documentation to the customer (e.g. proposal, contract)

·     Prepare and deliver site inspections, entertainment, familiarisations and other events for potential customers (when necessary); ensure all details of meetings and conventions are in compliance with hotel standards, including room set-ups, staging, lighting, audio-visual, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions and VIP services

RESPONSIBLE BUSINESS

·     Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions

·     Develop awareness and reputation of the hotel and the brand in the local community

Perform other duties as assigned.

Quyền lợi được hưởng

• Attractive salary and insurance package • Duty meal at hotel’s staff cafeteria • Laundered uniform • Free parking • Summer vacation and many team building activities • Pre-employment health check and annual health check • Hotel discounts worldwide at all IHG hotels and resorts • Food & Beverage discount at hotel • Opportunity to join international development programs • Chance to work with a great team of people and career growth in the world’s largest luxury hotel brand • Other benefits according hotel’s policy

Yêu cầu công việc

Required Skills – • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. • Problem solving, reasoning, motivating, organizational and training abilities. • Good writing skills • Leadership skills. Qualifications – • Diploma in Hotel Management, Sales & Marketing or related field. Experience – • 3 years related experience

Yêu cầu hồ sơ

Please send your CV (recent photo attached) to: • Email: Tin đã hết hạn or, • Send directly at 23F, Keangnam Hanoi Landmark72 Tower, Pham Hung Str, Nam Tu Liem, Hanoi

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