CALL CENTER MANAGER

• Hạn nộp: 13/10/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Essential Functions: * Select, train, schedule, supervise and counsel all members of the Call center department in accordance with established standards for productivity and performance. Delegate and follow up on all daily, weekly and monthly activities. * Ensuring all staff know product knowledge, programs, the rate of guest in house, room available and information related to call center task. * Control the equipment storage areas and the issuance of equipment for the Call center department. This includes maintaining the cleanliness and good operating condition of all operating equipment * Organize and conduct pre-shift and departmental meetings to advise staff of forecasted expectations. Attend other relevant meetings. * Cooperation with other department according to procedure. Other: Regular attendance in conformance to the standards, which may be established by Empire from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Quyền lợi được hưởng

- Social Insurance, Health Insurance, Unemployment Insurance, Personal Income Tax and other taxes: in accordance with current regulations of company and Vietnam Labor Code. - Salary: Negotiable

Yêu cầu công việc

- Thorough knowledge of overall Hospitality Management operations, and individual job requirements. - Excellent written, verbal, and organizational skills required. Computer literacy and financial management a must. - Ability to resolve guest, supervisor and employee conflicts. Able to manage effectively multiple tasks at all times. - Ability to listen effectively and write English clearly to communicate with guests and coworkers.

Yêu cầu hồ sơ

Contact Information: HUMAN RESOURCES & ADMINISTRATION DEPARTMENT – EMPIRE GROUP Email: Tin đã hết hạn Add: Cocobay- The World’s Entertainment & Tourism Destination Complex Group 53 Tan Tra, Hoa Hai Ward, Ngu Hanh Son District, Danang City, Vietnam. Hotline: 098.121.6979 Facebook: https://www.facebook.com/TuyendungEmpire/

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