Guest Service Manager

Hạn nộp: 30/05/2021
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
04/06/2021 14:22

Mô tả công việc

FINANCIAL RETURNS

• Supervise cashiering activities during shift including:

o Cash handling and banking procedure

o Dealing with irregular payments

o Instructing staff in credit policies and facilities

o Instructing staff in cash security procedures

• Carry out debtor control

• Supervise the cashiering system

• Control store and inventory stationary for requesting

• Control the handover process with Red invoice.

GUEST EXPERIENCE

• Assisting with Guests complaints, call manager when Guests have problem

• Take care and support GSA team to resolve problem when Guest request.

• Ensure GSA staff can do smooth check in and check out, support Guest to handle their request.

PEOPLE

• Works with Front Office Manafer on manpower planning and management needs

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

RESPONSIBLE BUSINESS

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Supervise front office operations during assigned shift including:

o Maintenance of guest information

o Maintenance of information about local events

o Supervise GSA team to follow SOPs and do the right thing

• Compile occupancy statistics

• Supervise the use of he public address system

• Supervise group bookings with Check in, Check out process and Billings.

• Prepare reports

• Perform any other duties which may be assigned by the management from time to time.

• Set target for Upselling, Member Enrollment, Tripadvisor

Quyền lợi được hưởng

- Relocation ticket, Home leave ticket, Rest & Relaxation ticket

- Accommodation & meals are provided

- International working environment

- Service charge: 2 million per month

Yêu cầu công việc

Experience

• 1 year experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

Qualifications

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Đánh giá (5)

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Sắp xếp đánh giá:

InterContinental Phu Quoc Long Beach Resort

Theo dõi

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Quy mô:
Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
https://www.facebook.com/ICPQcareers
InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.