- Provides functional assistance and direction to all departments and individuals outside the hotel including, but not limited to suppliers, government officials, competitors and other members of the local community. Coordinates functions and activities with the department heads as appropriate.
- Role is second in charge behind GM and career progress is to the GM level.
Planning and Organizing
- To plan all operational procedures, to plan and organize all recruitment, grow revenue of all departments and to improve service and quality.
- To coordinate with all department heads to ensure adequate coordination and operations implementation.
- Implement departmental strategies and action plans in accordance with the hotel’s strategic and sales plans.
- To plan the yearly revenue target.
- To plan and get the desired cost price for products sold by the hotel.
- To plan on upgrading the standards within the hotel.
- To liaise with the sales & marketing director to set the strategy for rooms and ancillary revenue.
- To organize and conduct interviews with respective department heads.
- To project business opportunities in order to increase revenue.
- To plan, develop and implement formal training plans for personnel.
- To participate in preparation of the hotel strategic plan, marketing plan and goals program.
- To regularly update the General Manager on all operations achievements and key issues
Communication - Ensure all staff is aware of the goals and objectives to achieve and maintain good relationship among the hotel personnel, especially with Department Heads.
- To operate an efficient and accurate administration process in order to meet statutory, legal and internal requirements.
- To attend or conduct daily briefings to ensure that all departments receive updated information.
- To conduct weekly briefings to improve all aspects of the resort.
- To attend all other meetings as required by the administration team.
- To ensure and maintain good relations with guests and suppliers
- Budgeting & Costing – To work with General Manager to ensure that adequate funds are available for smooth operations and also to ensure adequate amount of resources.
- To delegate and control the departmental expense budget throughout the year with finance department.
- Monitor Payroll and business expenses of the hotel.
- To oversee budget preparation for the year.
- To ensure the preparation of management team duties and rotas.
- To implement methods to control wastage and over production.
- To oversee suppliers with the most competent prices.
- To analyze potential costs.
- To co-ordinate and manage pricing strategies.
- To analyze the market needs and trends.
- To contribute to Sales improvement.
- To ensure improvement in productivity across the hotel.
- Personnel & Development - Ensure all requirements of staff are met & updated.
- To liaise with the General Manager & Human Resources Manager in matters relating to recruitment and disciplinary procedure.
- To help the Human Resources select the right candidates from the market, by processing job applications.
- To select the right candidates from the market, by processing job applications.
- To ensure regular progress update & reviews are conducted for all managers & staff.
- To conduct performance appraisal for as per contract mention for all staff with HR Manager.
- To ensure employee grievances, disciplinary procedure are monitored.
- To ensure that regular On Job Training are conducted within each department.
- To actively participate in the quality circle within the Hotel.
- To coordinate with the HRM and prepare job descriptions for all personnel in each respective Department.
Quyền lợi được hưởng
- Competitive salary and benefits.
- Flexible work arrangements
- Recognition & reward
Yêu cầu công việc
• To monitor the hotel operations and report to General Manager. Must work hand in hand with General Manager for maximization of value of hotel services.
• Manage the functioning of all employees, facilities, sales and costs, to ensure maximum departmental profit is achieved
• Ensure regular upgrades of the resources .
• To oversee the preparation, presentation and service of food products to ensure the highest quality at all times
• To oversee the that all guest rooms, public & back of the house areas including kitchen areas are well maintained and cleaned
• To maintain good will, sense of fairness and an open door policy towards employees
• To monitor and check hotel guest satisfaction
• To control operating costs
• To maintain highest standards of Hygiene
• To maintain good Health and Safety Standards
• Implement a daily and monthly checklist for all departments. Ensure proper follow-up to attain maximum quality and efficiency
• To coordinate all sales activities which are conducted in area of responsibility
• To actively engage and participate in effective communications within the hotel
• To adhere to all the resort standards and procedures at any given time
• Ensure that all Standards are being adhered to, by training all personnel and monitoring their compliance
Yêu cầu hồ sơ
• Bachelor's Degree of Hospitality services, or in Business Administration or equivalent, from a university.
• 15+ years of experience in the hospitality sector
• At least 5 years of experience in a management role, preferably within a 4 or 5 star hotel.
• Strong command of the operations of restaurants and accommodations facilities
• Good understanding of procurement functions, pricing strategies as well as sales & marketing methods
• Position is open for only local Vietnamese nationals.
• Strong leadership and people management skills
• Dynamic personality and creative mindset
• MUST BE fully proficient in English (both spoken and written), Vietnamese – another foreign language is a plus
If you are equal to these challenges, please contact us by:
- Email: Tin đã hết hạn
Vui lòng làm theo các chính sách này khi đánh giá một nhà tuyển dụng:
Không đăng các đánh giá không thật với mục đích làm tăng
hoặc giảm xếp hạng
Không đăng nội dung lạm dụng, thù hận, đe dọa hoặc quấy rối
người khác.
Không đăng nội dung chứa lời tục tĩu hoặc công kích
Đừng mạo danh bất kỳ người nào, không xuyên tạc mối liên kết
của bạn với một người hoặc tổ chức.
Không đăng thông tin riêng tư bí mật của bạn và người khác,
như địa chỉ thực, số bằng lái xe, CMND hoặc bất kỳ thông tin nào khác thuộc về quyền sở hữu cá nhân
Nội dung đăng nên dễ đọc, đúng chính tả, không sử dụng viết
hoa và chấm câu quá nhiều.
Đăng thông tin rõ ràng, có giá trị và trung thực.
Cố gắng đăng nội dung bao gồm cả ưu điểm và nhược điểm.
Sử dụng đúng ngữ pháp và kiểm tra chính tả của bạn.
Hãy tử tế với người khác, không công kích hoặc đăng đánh giá
với mục đích triệt hạ một cá nhân hay doanh nghiệp nào đó. Cùng nhau xây dựng một môi trường văn
minh và lịch sự.
Khách sạn StarCity Nha Trang được xây dựng hiện đại với tiêu chuẩn 5 sao trừ tọa lạc trên con đường đẹp nhất của Vịnh biển Nha Trang. Với 21 tầng cao, du khách đứng mọi vị trí của khách sạn đều ngắm nhìn rõ toàn cảnh biển bắt đầu ngày mới đón ánh bình minh hay hoàng hôn xuống và du khách đắm say trong cảnh đèn loang loáng của tàu thuyền đánh cá ngút ngoài khơi
Diện tích đến 2454 m2, có 217 phòng khách sạn và 92 phòng căn hộ để phục vụ cho du khách nghĩ dưỡng. Với tiêu chuẩn 4 sao, được thiết kế theo lối phong cách hiện đại nhưng luôn đậm kiến trúc pha trộn giữa Á và Âu tạo một không gian thoải mái gần gũi và thoáng đãng. Ngoài ra SatCity Nha Trang còn là trung tâm thương mại mua sắm, khu vui chơi giải trí bar/nhà hàng, bể bơi, trung tâm chăm sóc sức khỏe, spa. Không thể diễn tả nhiều hơn với một địa điểm để du khách chắc chắn hài lòng khi đến nghĩ dưỡng tại đây.