Concierge
- Hạn nộp: 31/03/2018
- Mức lương: Thỏa thuận
Thông tin cơ bản
20
Huyện Phú Quốc - Kiên Giang
Làm theo ca
Nhân viên
02/04/2018 15:25
Mô tả công việc
• Assist guests with all inquiries, both hotel and non-hotel related
• Conduct effective shift briefings to ensure hotel activities and operational requirements are known
• Maintain detailed knowledge of the activities of the day and alert to any potential problems
• Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
• Consult Log Book for information/request left by outgoing shift
• Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
• Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
• Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
• Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
• Record incoming registered mail, telegram, parcel, telex in appropriate file
• Night staff check mail, message of expected guests against the system/computer and expected arrivals
• Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform any other duties which may be assigned by the management from time to time
Quyền lợi được hưởng
Yêu cầu công việc
Required Skills –
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving, organizational and training abilities
Qualifications –
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience –
• 1 year experience in concierge or related discipline or an equivalent combination of education and experience.
Yêu cầu hồ sơ
- Resume
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
- https://www.facebook.com/ICPQcareers
InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.
Thông tin liên hệ
- Phòng Nhân Sự - Recruitment Manager