Reservation Officer
- Hạn nộp: 31/12/2018
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Long Điền - Bà Rịa - Vũng Tàu
Giờ hành chính
Tiền sảnh
Nhân viên
02/10/2019 14:45
Mô tả công việc
1. Responding promptly to telephone requests regarding reservations and process accordingly.
2. Checking room and rate availabilities and accept/reject booking accordingly based on availability.
3 Completing and administering all reservation tasks as assigned and in accordance with established standards and procedures.
4 Reviewing accuracy of the next day reservations and ensuring complete details for Front Desk and special requests, which require pre-arrangements, are attended to.
5 Maintaining comprehensive allotment lists.
6 Informing the Manager of any problem areas that may occur in the Reservation Department.
7 Having thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.
8 Maintaining close relationships with the credit department with regards to credit status and take proper actions if needed.
9 Maintaining effective inventory control and re-ordering when pertinent and ensuring that they are strictly controlled.
10 Ensuring that the reservation team receives product knowledge training both of this resort, as well as other properties within the group.
11 Ensuring that by effective training and communication, the reservation team understand the principles of yield management and room inventory control.
12 Updating all document related with the materials for guest booking.
13 Recording all vouchers or guarantee letters received and cross check with data, which is updated in to system.
14 Following up any pending voucher or guarantee letter and ensuring that these are received before the arrival of the guest.
15 Monitoring of e-mail received and reply based on the booker made and ensure all the data given is accurate.
16 Knowing and being familiar with the rate applied and being aware of any new package issue.
17 Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.
18 Reporting to the Manager whenever the room rate is not updated in the system.
19 Reporting to Front Office Manager for stranded passenger on last minute group booking.
20 Being familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.
21 Performing other duties, which are assigned by the superior from time to time.
22 Arriving at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.
23 Overseeing the personal hygiene and grooming standards in the absence of the manager for the department employees as outlined in the employee handbook.
24 Attending training sessions/meeting as required.
25 Periodically conducting performance appraisal focusing in employee development.
26 Performing other duties as assigned by the management or supervisor.
Quyền lợi được hưởng
- Nice, friendly & beautiful working environment with international standards
Yêu cầu công việc
- Diploma in Sales, Marketing, Hospitality Management or related discipline.
- Good knowledge of telecommunication equipment, connections, and regulation
- Strong knowledge of hotel computer software or current Reservation system
- Proficiency in English, computer
Yêu cầu hồ sơ
- Application & CV must be in English
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Tỉnh lộ 44, Ấp Hải Sơn, Thị Trấn Long Hải, Huyện Long Điền, Tỉnh Bà Rịa – Vũng Tàu
- https://anoasisresort.com/vi/
Anoasis Resort Long Hai is destined to be the perfect idyllic resort for anyone wishing to spend a quiet peaceful beach holiday and yet be surrounded by lush greenery and a gorgeous hilltop panoramic view. Being just 90 minutes away from Ho Chi Minh City, its accessibility makes it even more inviting. With a low-density built-up area and only low-rise structures, you will find an open freshness at Anoasis Resort Long Hai that is uplifting and truly relaxing – a perfect getaway
Thông tin liên hệ
- HR dep't