Supervisor of Butler Services

Hạn nộp: 30/10/2018
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
5

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Tiền sảnh Ẩm thực

Vị trí
Trưởng ca/ Giám sát

Cập nhật
07/01/2021 19:58

Mô tả công việc

All Club InterContinental colleagues’ purpose and commitment is to create memorable and meaningful experiences to our Club InterContinental guests. This will be delivered through warm and genuine service, personal connections and authentic interactions.

The Supervisor of Butler Services’ key responsibility is to supervise the daily Club InterContinental activities & events with full conversance of our Club guest journey experience. This includes and is not limited to the following areas: Dedicated and private Butler Services; the pre-arrival; room inspections and ownership of 146 rooms, suites and villas; the welcome; the guest relations function throughout their stay along with all guest requests/needs and service recovery; the farewell; Club InterContinental Lounge, Club InterContinental Pool; Club InterContinental Beach. All Club InterContinental Pages and Butlers will report directly to this role, therefore the supervisor must be knowledgeable and be a leading role for all guest related aspects, delivering the highest quality of service whether it falls under Front office, Housekeeping, Butler Services, Pool and Beach Service or Food and Beverage service.

As a key member of the Club InterContinental Leadership team, this role will ensure excellent relations and communications within the Department and cross-resort departments and external stakeholders. The IHG Winning ways will be at the core of all interactions and actions that he/she takes.

He/she will also assist the Chief of Butler Services/Director of Club InterContinental with administration tasks, training and coaching for all team members.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Quyền lợi được hưởng

Benefits:

· Rest & Relaxation Allowance;

· Home leave ticket;

· Uniform, accommodation & meals are provided;

· International working environment;

· Service charge: 2 million per month.

Yêu cầu công việc

High School diploma /Secondary qualification or equivalent. 1 year of Butler/Club Lounge/ Fine-dining/Villa-dining Supervisory experience required. International luxury brand hotel or resort experience is preferred. Strong team leadership and food & beverage skills and knowledge. Must be able to read and speak fluent English and the local language. Demonstrated ability to interact with guests and colleagues that reflect on the resort’s brand core service values. Able to manage the shift, strong intuition and exhibit a dynamic flair. Strong skills in problem handling and any situation that may occur. Have the ability to work a flexible schedule including nights, weekends and/or holidays.

This job requires ability to perform the following:

• Being passionate about people and service

• Strong interpersonal and communication skills in English and Vietnamese both written and verbal. Communication skills that supports to deliver engaging and genuine interactions.

• Strong organizational skills and ability to time-manage not only self, but the entire team operation.

• Supervise a team of 20+ colleagues

• Proven ability to adapt to varying situations and lead the team when under pressure.

• Ability to train and coach.

• Ability to support and model cultivation of Brand Culture.

Yêu cầu hồ sơ

- Resume

- Certificates related to applied position

- Email address: Tin đã hết hạn; Tin đã hết hạn

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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InterContinental Phu Quoc Long Beach Resort

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Quy mô:
Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
https://www.facebook.com/ICPQcareers
InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.