Tổng quản lý- General Manager

• Hạn nộp: 30/12/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

* Overview of duties
• The position functions as the primary strategic business leader of the hotel with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Management Company and ownership. Leads the leadership team in the development and implementation of hotel-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers through personal involvement in the sales process. The position ensures Management Group sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Position serves as the principal interface with property ownership and establishes relationship as a business partnership. 
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.

** Main Responsibilities
• Analyzes business results and works with executive committee to develop an effective strategy to address needs. 
• Makes key decisions and oversees execution, removes obstacles to success and ensures adequate resources are available to achieve business results. 
• Champions change, ensures brand and Management Company business initiatives are implemented and communicates follow-up actions to team as necessary. 
• Facilitates/attends pre- and post-convention meetings to establish relationship with customer, understand group needs and set and manage expectations. 
• Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. 
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Establishes a presence with associates on property and actively solicits associate feedback.
• Utilizes an 'open door' policy and reviews associate satisfaction results to identify and address associate problems or concerns to build strong and positive staff morale. 
• Ensures associates are treated fairly and equitably. 
• Supports the sales strategy and encourages leadership team to develop effective revenue management strategies and set aggressive goals that will drive the property's financial performance. 
• Stays perceptive of market conditions and communicates changes and potential revenue opportunities to leadership team. 
• Reviews the Management report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position. 
• Reviews financial reports and statements to determine how business unit is performing against budget.
• Works with executive committee to determine areas of concern and develops strategies to improve the property's financial and operational performance. 
• Strives to maintain profit margins without compromising guest or associate satisfaction. 
• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. 
• Ensures capital expenditure funds are being used to address the priorities outlined in the Management Company and owners’ business strategy.
• Understands the owners' perspective and ROI expectations. 
• Manages an effective balance between the owner's interests and the management company’s interests and develops solutions that create value for both. 
• Promotes and sells ideas persuasively to owners for stimulating business opportunities, improving service and increasing profitability.
• Provides meaning or context to the financial results during owner meetings and demonstrates an understanding of cash flow and owner priorities. 
• Communicates a clear and consistent message regarding hotel goals to produce desired results. 
• Stays highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. 
• Implement and effective security strategy to ensure guest safety in case of emergency and /or evacuation.
• Participates in sales calls and site visits with members of the sales team to acquire new business or close on business on a need basis.
• Develops a hotel strategy that is aligned with the Management Company’s business strategies.
• Perform any other related duties and special projects that may be assigned by the Management Company’s CEO from time to time. 
• Perform other tasks as assigned by Management Company’s CEO.

Quyền lợi được hưởng

Discuss directly when interview

Yêu cầu công việc

* At least 3 years in similar position

Yêu cầu hồ sơ

Hồ sơ ứng tuyển vui lòng gửi về địa chỉ email : Tin đã hết hạn

hoặc liên hệ số điện thoại : 0907 954 120 (Quỳnh)

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