Sales Manager (MGallery Sapa)

Job Summary – (Role Summary)
To manage sales activities and events inline with the annual sales and marketing plan to achieve/exceed budget and sales strategy for the hotel.
 
Essential Duties and Responsibilities – (Key Activities of the role)
 
General mission
·         Be primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region.  To achieve optimal sales at the best possible conditions for the company.
·         Ensures the smooth running operation of the commercial section in consultation with the Director of Sales & Marketing on all matters.
·         To be determined solely by the productivities of the corporate section as well as the overall results of the hotel.
 
Responsibilities and mean
·         Performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales & Marketing.  The Sales Manager will also be responsible to the Director of Sales & Marketing for the Corporate Section and all Sales Personnel within the section.
 
Administration and responsibilities
·         Assists in drawing up the marketing plan annually with the Director of Sales and Marketing (including section on Corporate Accounts).
·         Keeps a record on former, existing, potential clients and a profile of each of them.
·         Organizes regular visits in accordance to a predetermined plan.
·         Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.
 
·         Presents a summary of his/her visits to the Sales manager on a weekly basis (Weekly Sales Plan) prior to and after the week is completed.
·         Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.
·         Ensures that all new clients have no negative credit references.
·         Records all daily sales calls.
·         Records the statistics of his/her accounts.
·         Submits production reports on his/her list of accounts on a monthly basis. Conducts group briefing to other staff within the corporate section when required.
 
Technical responsibilities
·         Be familiar with the operation and application of the hotel’s computer/data processing system.
 
Commercial responsibilities
·         Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)
·         Sets, in conjunction with the Director of Sales & Marketing and Sales Manager, currents rates as charged by the hotel.
·         Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
·         Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.
Sales responsibilities
·         Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
·         Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
·         Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
·         Receives in the hotel any important guests whom he has approached.
·         Negotiates prices with the clients.
·         Confirms verbal proposals in writing.                                    
Public relations responsibilities
·         The Sales Manager organizes meetings with professional people especially clients & people in a position to publicize the hotel.