Executive Lounge Attendant

• Welcome VIP guests in a friendly, prompt and professional manner.

• Register VIP guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.

• Up-sell rooms where possible to maximize hotel revenue.

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

• Issue, control and release guest safe-deposit boxes.

• Communicate and outstanding guest requests or issues to management that may require additional monitoring or follow-up.

• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

• Promote team work and quality service through daily communications and coordination with other departments.

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

• Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible

• Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)

• Assist in whatever way to promote and up sell the hotel’s products and services 

• Ensures that all repeat guests are accorded personalized service recognize and welcome

• Handles guest’s complaint or requests and liaise with the department concerned to ensure immediate follow up

• Be familiar with the Business Center daily operation

• General understanding of the Front Office and House Keeping operations in regards to guest accommodation

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time