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Operator Supervisor

  • Hạn nộp: 30/12/2017
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
4
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Cập nhật
02/04/2018 15:37

Mô tả công việc

The Resort Guest Service Centre is a combination of the traditional Telephone Operator Department; Reservations for Dining, Entertainment and Leisure activities; In-Room dining orders and where all guest requests are received. This is so that for any guest call, they have a dedicated agent (One contact) to assist and personally follow up on any of their requests.  Complete guest satisfaction for all received calls will be the target for all guest interactions.  The Resort Guest Service Centre is also responsible for physically facilitating all key requests which means the team must be multi-skilled in languages, guest relations, phone sales, housekeeping and minor maintenance trouble-shooting.


The Resort Guest Service Agent is responsible for dealing with guest requirements in a courteous, charming and professional manner to both internal and external guests. As the resort's voice and possible first impression for the resort, clear, professional and amiable communication  is paramount for guest experience and loyalty. Under the general guidance and direction of the Guest Service Centre Supervisor/Manager and within the limits of IHG's policies and procedures - the agent is responsible to provide a prompt and satisfactory resolution of any inquiry, request, problem or complaint from all guests. 


As the main communication point of the Resort, the agent is required to prioritise and co-ordinate a rapid response for all guest requests, inquiries and needs. He/she will be required to assign work orders to the appropriate personnel and to identify and anticipate guest needs. Key inter-department relationships will include Front Office, Housekeeping, Engineering, Guest Relations, Club InterContinental  and Food and Beverage.


At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.


Quyền lợi được hưởng

- Home leave ticket

- Accommodation & meals are provided
- International working environment

Yêu cầu công việc

Required Skills:

-        Ability to work and engage in a team.

-        Strong interpersonal skills both written and verbal

-        Ability to manage multiple tasks and conflicting deadlines

-        Leading role to adapt to varying situations

-        Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the Resort, the brand and the Company.

-        Proficient in the use of systems mentioned throughout the Job Description.

-        Proficient in the use of Microsoft Office, excel.

-        Good communication and writing skills in English

-        Strong organizational skills and ability to time-manage and prioritise requests and tasks.  

 

Qualifications:

-        High School or Vocational Certificate in Business Management, Business Study or equivalent

 

Experience:

1 year experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience

Yêu cầu hồ sơ

CV in English

Chia sẻ:
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Sắp xếp đánh giá:

  • Quy mô:
  • Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
  • https://www.facebook.com/ICPQcareers
  • InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.

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