GUEST RELATION EXECUTIVE
- Hạn nộp: 31/12/2018
- Mức lương: Thỏa thuận
Thông tin cơ bản
3
Thành Phố Hội An - Quảng Nam
Giờ hành chính
Tiền sảnh
Nhân viên
21/04/2018 15:43
Mô tả công việc
GUEST RELATION EXECUTIVE
POSITION TITLE: GUEST RELATION EXECUTIVE
REPORTS TO: Front office manger / Asst. Front office manager
GRE DUTIES AND RESPONSIBILITIES:
Welcome guests during check-in and giving a found farewell to guest while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinating and multi-tasking job duties in a busy environment.
Should possess detailed information about the Hotel, city as well as the competition.
Detailed information regarding arrivals and room requirements.
Have up to date information on daily room occupancy
Providing excellent customer service as per hotel standards.
Greeting guests as they enter and exit the hotel.
Providing information regarding the Hotel, town attractions, activities etc.
Check on VIP reservations, complete their pre-registration formalities.
Allocate rooms to all arriving guests.
Maintain up-to date information on room rates, current promotions, offers and packages
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
Co-ordinate with housekeeping for clearing of rooms.
Collect Guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier activities as and when required.
Maintain guest lockers for safe custody.
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Give proper and complete handover to the next shift
Should be able to handle all guests without bias or prejudice.
Follow the house rules and policies laid down by the management.
Adhere to strict staff grooming and hygiene standards.
Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
Good command of the English language is essential, both written and verbal
Must possess strong organization time management skills, attention to detail.
Must be guest service focused and a team player.
Positive attitude and outgoing personality is essential.
Must be able to work shifts - days, evenings, weekends and holidays.
Ability to relate well to Hotel guests and employees.
Professional in demeanour and presentation.
Personable, enthusiastic, self-motivated and able to work independently.
Observant, discriminating and detail-oriented
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal and organizational skills.
Able to work morning, evening, weekend, holiday, and overnight shifts.
PREREQUISITES:
Good guest interaction skills.
Good listening skills.
Sound decision making.
Good interpersonal and communication skills.
Leadership/People management.
EXPERIENCE:
Three years of Front Office experience or Butler, Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks, Additional languages spoken would be an asset.
Quyền lợi được hưởng
Yêu cầu công việc
PREREQUISITES:
Good guest interaction skills.
Good listening skills.
Sound decision making.
Good interpersonal and communication skills.
Leadership/People management.
EDUCATION:
Must be able to read, speak, write, and understand the primary language used in the workplace. His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel. He/she will strive to use a polite language and well-groomed in his/her relation with the Hotel guests, colleagues and staff.
EXPERIENCE:
Two years of Front Office experience, Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks, Additional languages spoken would be an asset.
Yêu cầu hồ sơ
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- Quy mô:
- 999 Trần Nhân Tông, Thôn 2, Cẩm Thanh, Hội An
- http://www.cocoriverresort.com/
Coco River Resort & Spa nằm dọc theo Sông Thu Bồn, tỉnh Quảng Nam. Tất cả các phòng đều có Wi-Fi miễn phí và máy tính xách tay. Chỗ đỗ xe có sẵn miễn phí. Mỗi phòng được trang bị máy lạnh, truyền hình vệ tinh, máy sấy tóc và phòng tắm riêng. Dịch vụ phòng 24-giờ được cung cấp. Khách sạn cung cấp hồ bơi ngoài trời và dịch vụ massage tại Senses Spa. Dịch vụ cho thuê xe đạp được sắp xếp miễn phí cho khách. Các món Việt Nam, châu Á và quốc tế được phục vụ tại Nhà hàng Ancient House và nhà hàng Thu Bon. Đồ uống có sẵn tại Quán Bar Bể Bơi hoặc Bar ở Sảnh.
Thông tin liên hệ
- HR - Chuyên viên tuyển dụng