Operations Director

·       Responsible for all operational aspects of all departments, with special focus on Rooms Division.

·         Support and work with all Head of Departments in all aspects of running the hotel.

·         Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

·         Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, guest feedback and action taken for service recovery, and also any staff issues.

·         Ensure SOP implementation in all departments and check the same during routine operational checks.

·         Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.

·         Inspecting all departments for SOP implementation.

·         Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

·         Monitor the co-ordination between all departments for smooth & efficient operations.

·         Assessing and reviewing customer satisfaction and service recovery process.

·         Meet all dept. heads to review & train the staff to upkeep the set standards and procedures.

·         Identifying staff learning needs and assisting with Training Manager and HR.

·         Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

·         Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.

·         Be on available on call 24 hours a day to resolve any urgent problems on emergencies.

·         Responsible for the overall management of the operation of the hotel in the absent of the Group General Manager.

·         Any other duties assigned.