Assistant Manager VIPs & Butler Services
- Hạn nộp: 31/03/2018
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Phú Quốc - Kiên Giang
Giờ hành chính
Trợ lý, thư ký
02/04/2018 15:25
Mô tả công việc
- All Club InterContinental colleagues’ purpose and commitment is to create memorable and meaningful experiences to our Club InterContinental guests. This will be delivered through warm and genuine service, personal connections and authentic interactions.
- The Assistant Manager’s key responsibility is to support the management of the Club InterContinental activities & events with full conversance of our Club InterContinental guest journey experience. He/She is responsible for the quality of service that every guest’s receives during their stay and ensures they receive the anticipated attention to their needs and wants.
- The Club InterContinental Guest Journey includes and is not limited to the following areas: Dedicated and private Butler Services; the pre-arrival; room inspections and ownership of 146 rooms, suites and villas; the welcome; the guest relations function throughout their stay along with all guest requests/needs and service recovery; the farewell; Club InterContinental Lounge, Club InterContinental Pool; Club InterContinental Beach. The Assistant Manager Club InterContinental solely oversees the training of the Club InterContinental team therefore he/she must be knowledgeable and lead in all guest related aspects, delivering the highest quality of service whether it falls under Front office, Housekeeping, Butler Services, Pool and Beach Service or Food and Beverage service. This role must be fully conversant on the InterContinental Brand Standards, the resort and department metrics to ensure they are upheld at all times within Club InterContinental.
- As a key member of the Club InterContinental Leadership team, this role will ensure excellent relations and communications within the Department and cross-resort departments and external stakeholders. He/She will oversee the operations in place of the Director of Club InterContinental in his/her absence. The IHG Winning ways, InterContinental Global Etiquette will be at the core of all interactions and actions that he/she takes.
- He/she will also support the Director of Club InterContinental with administration, succession planning, performance management and coaching for all team members.
- At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Quyền lợi được hưởng
Yêu cầu công việc
Yêu cầu hồ sơ
CV in English
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- Quy mô:
- Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
- https://www.facebook.com/ICPQcareers
InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.
Thông tin liên hệ
- Phòng Nhân Sự - Recruitment Manager