Front Office Manager/ Trường bộ phận lễ tân

• Hạn nộp: 31/05/2020
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

·         Ensures & oversees smooth check-in & check-out and coordinates with other department for additional support, and extends to monitor in-house guest activity.  

·         Checks accuracy of package inclusion, privilege, in-house activity arrangement during guests arrival, and monitors all in-house guest schedule, including outside activity arrangement.

·         Promotes the different activities and services for the guests to fully enjoy the Pulchra way of Resort  Life.

·         Handle VIP, Repeater, Senior Citizen and Problematic Guests.

·         Act as "conductor" to control smooth flow of check in and coordination with other department for support at the lobby.

·         Master Front Office System especially familiar with MCubics Operation – our current operation systems.

·         Know correctly and immediately cancels guest checks to avoid wrong charging in the guest folio.

·         Can explain, prepare and ensures that the requirements for the activity reservation checklist was followed.

·         Can coordinate with concerned department and outside contact for each guest reservation.

·         Concern about weather condition and guest preference. 

·         Can recommend/arrange/maximize guest activities.

·         Double checks and confirms if the requirements for the activity reservation based on checklist was followed.

·         Checks and ensures that documents and forms are updated for accurate information and smooth flow of operation.

·         Confirms if the guests has been transferred, that the room upgrade charges has been signed and posted, and that the guest activities were updated.

·         Checks and confirms guest request for extension of stay, and ensures that airline ticket and transportation has been properly arranged. Checks if extension of stay was correctly charged.

·         Ensures that information on the astronomical events are provided to guests and at the lobby based on schedule.

·         Handles and controls "difficult" guest's visitors and walk-in guests.

·         Monitors movement and status of walk-in guest reservation. Can recommend if the guest are potential guests in the future.

·         Checks and monitors the condition of the guest. Coordinates with hospital for hospital admission of in-house guest.

·         Settle guest complaint for hard situation & discuss with management for releasing decision.

·         Coordinate condition/status of all equipment to Chief Engineer to minimize complain.

·         Immediately handles the guests not able to catch the flight.

·         Checks accuracy of sales, purchases and inventory for Gift shop items. 

·         Research and study the trend of souvenir shop and guest preference.

·         Checks and confirms transportation management and operation, condition and status of vehicles.

Updating of transportation revenues and checking implementation of transportation related activities.

Quyền lợi được hưởng

• Benefits complied Vietnam Labor Code 

Yêu cầu công việc

• At least 3 year experience handling all Front Office Manager or Assistant position.

Yêu cầu hồ sơ

• Curriculum vitae & job application letter in English. 

Tải lên từ máy tính ×

Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB

• Bình luận (5)
• Đánh giá (5)

Gửi bình luận

Thêm ảnh Gửi đánh giá

Đánh giá ẩn danh

Môi trường làm việc 1 2 3 4 5 6 7 8 9 10

Chế độ đãi ngộ 1 2 3 4 5 6 7 8 9 10

Địa điểm làm việc 1 2 3 4 5 6 7 8 9 10

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

Liên quan

• Mới nhất
• Cao đến thấp
• Thấp đến cao

Môi trường làm việc

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Chế độ đãi ngộ

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

Địa điểm làm việc

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10