Front Office Manager / Front Desk Manager / FOM
- Hạn nộp: 18/01/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Hội An - Quảng Nam
Giờ hành chính
Khách sạn/ Khu căn hộ
Tiền sảnh
Trưởng ca/ Giám sát
17/01/2019 17:03
Mô tả công việc
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
1. Trains, cross –trains, and retrains all front office personnel.
2. Participates in the selection of front office personnel.
3. Schedules the front office staff.
4. Supervises workload during shifts.
5. Evaluates the job performance if each front office employee.
6. Maintains working relationships and communicates with all departments.
7. Maintains master key control.
8. Verifies that accurate room status information is maintained and properly communicated.
9. Resolves guest problems quickly, efficiently, and courteously.
10. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
11. Reviews and completes credit limit report.
12. Works within the allocated budget for the front office.
13. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
14. Checks cashiers in and out and verifies banks and deposits at the end of each shift.
15. Enforces all cash-handling, check-cashing, and credit policies.
16. Conducts regularly scheduled meetings of front office personnel.
17. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
18. Upholds the hotel's commitment to hospitality.
19. Prepare performance reports related to front office.
20. Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
21. Monitor high balance guest and take appropriate action.
22. Ensure implementation of all hotel policies and house rules.
23. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
24. Prepare revenue and occupancy forecasting.
25. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
26. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
27. Monitor all V.I.P 's special guests and requests.
28. Maintain required pars of all front office and stationary supplies.
29. Review daily front office work and activity reports generated by Night Audit.
30. Review Front office log book and Guest feedback forms on a daily basis.
31. Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
32. Perform other duties as requested by management.
Quyền lợi được hưởng
Yêu cầu công việc
EDUCATION:
Minimum two-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace.
EXPERIENCE:
Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
Yêu cầu hồ sơ
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- Quy mô:
- 138 Nguyen Duy Hieu street, Hoi An, Quang Nam, Viet Nam
- https://www.hoianrosemary.com
WHY JOIN Rosemary Hotel At Rosemary, it is our mission to provide authentic hospitality. We strive to make a difference in the lives of those we ‘cooperate ’ every day – that is our definition of hospitality. Our values are our guiding principles and they have shaped our culture over the This whole time. By joining Rosemary, you will have a unique opportunity to experience ‘authentic hospitality’ as one of our associates. Continue learning new skills and acquire additional knowledge, and to develop in your career to fulfill your personal and professional goals. Are you motivated and passionate? Do you have a sense of fun? Are enthusiastic about serving others and applying your individual creativity at work every day? – at Rosemary you are always ‘more than welcome’. As a colleague of the Rosemary team, not only will you receive outstanding rewards and recognition,you will also be a part of a larger family. Your team will support your well-being and you will be part of a collaborative work environment. Apply with us today, or talk to any of our colleagues around the world about their experience with Rosemary
Thông tin liên hệ
- Nhân sự - Human Resource Management