Nhân viên hành lý/ Bellman

• Hạn nộp: 29/06/2018
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

1. Assists arriving and departing of guests.
• All arriving and departing guests must be automatically approached by the
Bellboy and immediate assistance must be given.
• Ensure you adhere to all policies and procedures established by the hotel.
2. Handles all deliveries to guest rooms and offices.
• All deliveries must be performed as soon as the Bell Captain gave instruction or as per Information Counter box. In-tray to be checked every 10 minutes to ensure that all messages are delivered with 15 minutes to the guests.
• All deliveries must be complete within the reasonable time. Any violation to the above time frame resulting in guest complain shall be followed up accordingly.
3. Handling of guests luggage and belongings.
• All guests belongings must be handled with extra care and trolley must be used when more than one suitcase is involved. Always reconfirm service rendered with guests.
• All temporary storage must be accompanied with a luggage claim tag to avoid confusion and miscommunication. (Luggage room at all times to be used).
4. Handling of luggage trolleys.
• Ensure trolleys are clean and free of stains or dirt. Polishing of trolleys must be carried out nightly.
• Air pressure must be enough at all time and bad condition trolleys must be
reported immediately to the Bell Captain or Assistant Chief Concierge.
• No sticker is allowing on any trolleys.
5. Maintain working discipline.
• All assignments and activities must be on rotation system and Bellboy is to report and position accordingly after a job is done.
• Assists fellow colleagues in carrying out guest service whenever possible but never jump queue.
• Follow strictly on Tipping policy established by the hotel and be aware of the consequences when dishonesty and malpractice occur.
6. Maintain lobby impression.
• All posting board must be constantly cleaned or dusted to ensure they are free of stain.
• All lobby ashtrays i.e. guest waiting area, lifts foyer, main entrance and lobby phone counter must be cleared and cleaned at all time. Bellboy must automatically perform the above duty in the absence of the Houseman.
• In the presence of the Houseman, the Bellboy must politely highlight area needed attention.
• All guest lifts must be free of figure prints and littering, constant checking and cleaning must be carried out by Bellboy at the lift foyer.
• All cigarette butts and papers left in the public area plant pots must be cleaned immediately.
• Any fallen leaves must be picked up immediately.
7. Attends all training and meeting as instructed.
• Personal commitment and interest must be given and supported.
• Ensure to report to work on time in order to be briefed by the Captain before taking over shift.
8. Co-ordinates with Front Office on all guest services.
• All unusual activities happen on the guest floors must be immediately reported to the Assistant Manager or the Security.
• All guest comments received must be highlighted to the Assistant Chief
Concierge, Bell Captain or the DM.
• Check-in guest into incomplete or unpleasant room must be rejected and reported to the Front Desk for another room. Assist the guest with the room change and apologise for the inconvenience caused.
9. Handling of tour groups.
• Ensures correct rooming list is obtained with proper room assignment.
• Arrange all luggages on trolleys by rooms and floors sequence in order to speed up delivery service.
• All luggages must be pre-tagged before deliver up to the floors.
• Know the name and room number of the tour leader and tour guide to facilitate better co-ordination.
10. Stand by as Doorman from time to time and ensure front entrance is maintained and satisfactory controlled.
11. Personality and attitude
• Always check personal hygiene and be well groomed in appearance
• Always wear clean and tidy uniform
• Always be friendly and smiling under any circumstances to maintain a pleasant image to guest and callers.
12. Perform any other duties delegated by the Management.

Quyền lợi được hưởng

Candidates will be provided with job details during interview

Yêu cầu công việc

Candidates will be provided with job details during interview

Yêu cầu hồ sơ

Gửi hồ sơ vào mail Tin đã hết hạn hoặc ứng tuyển trực tiếp qua hoteljob.vn

• Bình luận (5)
• Đánh giá (5)