Front Office Manager - The Myst Dong Khoi

Hạn nộp: 15/08/2023
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận 1 - TP HCM

Giờ làm việc
Giờ hành chính

Loại hình
Khách sạn/ Khu căn hộ Nhà hàng/ Bar/ Pub Khác

Ngành nghề
Tiền sảnh

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
22/08/2023 08:19

Mô tả công việc

Manage and develop of the Front Office department.
Based on job requirement, assign daily work, take care of time attendant record, make roster adapting daily need.
Conduct regular communications meetings and make sure that departmental briefings and meetings are effective and conducted as necessary.
Handle all guest and internal customer complaints in a courteous and efficient manner to make sure problems are resolved satisfactorily.
Maintain positive guest and colleague interactions with good working relationships.
Ensure all employees provide a courteous and professional service at all times.
Ensure that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
Ensure that all Front Office employees are familiar with the hotel’s products and services.
Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
Spend time in Front Office areas during rush hour to ensure that the area is managed well by the respective team and delivers the brand promise.
Make and maintain good customer relationship.
Maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business.
Ensure that the Front Office operates with the lowest possible cost structure while also delivering on the brand standard to the guest.
Maximise rooms’ sales and revenues for the hotel through appropriate yield management, upselling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office employees.
Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system.
Ensure that all policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Assist in weekly yield and revenue management meetings, as necessary.
Work through the respective Head of Departments to take corrective action where necessary.
Conduct frequent and thorough inspections of guest rooms and rooms areas in general together with the Housekeeping Manager.
Control guest room keys properly according to hotel policy.
Assist in securing external guest accommodation in overbooking situations.
Ensure that public areas are clean and up to standard.
Ensure that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, as well as housekeeping team is notified in order to be prepared with the appropriate welcome amenities.
Ensure that all V.I.P. and long stay guests are met on arrival.
Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensure that all guest details are entered correctly in accordance with the principles of hotel.
Handle the preparation of the Annual Business Plan (if any).

Quyền lợi được hưởng

Competitive salary
Montly service charge
Social Insurance
Training and Development
Others as Hotel's policy: Daily Meal, AL, 13th bonus...

Yêu cầu công việc

Bachelor’s degree or Diploma in Hotel Administration, Hotel Management or equivalent.
At least 2 years at the same position
Strong leadership skills in managing teams
Problem solving, reasoning, motivating, organizing and training abilities.

Yêu cầu hồ sơ

Please submit your CV Tin đã hết hạn
Contact: 0972707702 - Ms. Duyen

ĐÁNH GIÁ

5.0

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5 ĐÁNH GIÁ

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Silverland Hospitality

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Quy mô: 500 - 999
14-16 Đường Lê Lai, phường Bến Thành, Quận 1, Ho Chi Minh City, Vietnam
https://www.silverlandhotels.com
Combining central locations with an unerring commitment to warm and heart-touching service, Silverland Hospitality has developed a portfolio of luxurious properties that captures the true essence of Saigon. Tracing a captivating path through the heart of the ‘Pearl of the Far East’, Silverland’s eight hotels reflect the unique history and culture of this majestic metropolis with distinct designs, old-world flair and a commitment to making each and every guest arrival feel like a celebrated homecoming. Eight properties. Eight distinctive locations. Eight great ways to experience the soul of Saigon. We care, always!