Hoteljob MV: "Tôi Là Nhân Viên Khách Sạn": Xem Ngay

Hoteljob.vn ra mắt phiên bản App Mobile cho 2 hệ điều hành IOS (Tại đây) và Android (Tại đây)

1140 400
12934 1

F&B Manager

  • Hạn nộp: 30/07/2018
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận Ngũ Hành Sơn - Đà Nẵng
Giờ làm việc
Giờ hành chính
Cập nhật
25/12/2019 13:31

Mô tả công việc

Administration

  •    Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, Brand Standards and that company actions have been introduced and implemented where appropriate.
  • Oversees the preparation and update of detailed Skills Training Materials and Departmental Operations Manuals defining standards for each department.
  • Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

 Customer Service

  • Ensures that all associates are all carefully and adequately trained to be able to provide consistent excellent service and deliver the brand promise, with exceptional guest service at all times.
  • Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
  • Spends a significant amount of time working in the operation and public areas overseeing service, the quality of the operation and observing employee-guest interaction. This requires constant interaction with guests, good relations with Heads of Department and constant coaching of associates in guest service skills.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Acts as a role model in relation to positive guest interactions, helping ensure high levels of repeat business, as well as creating a positive impression within the local market and with guests.
  • Establishes excellent rapport with guests maintaining positive relationships and handles all guest complaints, requests and enquiries on food, beverage and service.
  • Establishes appropriate Sequences of Service and personally ensures a consistent high quality of service delivery is maintained at all times in hotel outlets.
  • Is a hands-on manager and maintains a high presence in the Outlets during meal periods ensuring brand standards are maintained and guest expectations are exceeded.
  • Together with Executive Chef/Chef De Cusine, ensures the company outlets are managed according to the established concept statements.
  • Has a thorough knowledge and understanding of all food and beverage items within menus and pro-actively recommend and promote products to clients.
  • Ensures companies Food and Beverage Departments respond to the results of the Consumer Audit and ensures the relevant changes are introduced and implemented.
  • Works closely with other members of the Management Team in a supportive, collaborative and flexible manner, focusing on the overall success of the company and the satisfaction of our guests.
  • Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in the spirit of “We work through Teams”.
  • Ensures that all associates are up to date with the availability of seasonal and new products available in the market.
  • Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.

Financial

  • Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
  • Ensures that each outlet is operated in line with maximising profit while delivering on the brand promise.
  • Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
  • Assists in the preparation of the Annual Business Plan for Food and Beverage.
  • Assists in the monthly reforecast, involves the respective Heads of Department as appropriate.
  • Ensures that all company and local laws, rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
  • Assists in the inventory management and ongoing maintenance of companies operating equipment and other assets.
  • Participates in weekly yield and revenue management meetings actively, oversees the appropriate pricing structures to maximise yield and overall profits in Outlets and Meetings.

Personnel

  •  Assists in the recruitment and selection of all Food and Beverage associates. Ensures that Heads of Department follow company guidelines when recruiting and use a competency-based approach to selecting their associates.
  • Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the outlets and department’s grooming standards.
  • Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
  • Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their associates.
  • Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
  • Ensures that each Head of Department plans and implements effective training programmes for their associates in coordination with the Training Manager and their Departmental Trainers.
  • Oversees the preparation and posting of weekly work schedules in each department, making sure that they reflect business needs and other key performance indicators.
  • Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
  • Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.
  • Ensures that hotel Food & Beverage associates follow all company and local rules, policies and regulations relating to fire and hazard safety, and security.

 Other Duties

  • Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
  • Coordinates Repair and Maintenance issues ensuring the outlets are always in excellent condition.
  • Maintains strong, professional relationships with relevant representatives from competitor brands, business partners and other organisations.
  • Attends training sessions and meetings as and when required.
  • Carries out any other reasonable duties and responsibilities as assigned.


Quyền lợi được hưởng

- Social Insurance, Health Insurance, Unemployment Insurance, Personal Income Tax and other taxes: in accordance with current regulations of company and Vietnam Labor Code.

- Empire Care 24/7

- Other benefits

Yêu cầu công việc

Educational background: Degree in Hospitality management

- Five-star hospitality experience

- Pre opening experience in Large restaurant group or International Five Star Hotel Group

- Minimum of 2 years experience in similar position

- Age: 30-45.

- Hands on approach to leadership and training

- Leadership skill, work coordination, negotiation skills.

- Good English communication skills.

- Passion for the food and beverage industry

- Good understanding about tourism industry, F&B, the economy, politics, cultures and the markets.

Yêu cầu hồ sơ

Please send CV to:
Recruitment Department - Operation
Cocobay Entertainment & Hospitality Hub
Truong Sa Street, Hoa Hai Ward, Ngu Hanh Son District, Danang City
Tel: 02363 954 666
Hotline: 098 121 6979


Chia sẻ:
Tải lên từ máy tính

Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô: 500 - 999
  • Tổ hợp Giải trí và Du lịch Cocobay - Tổ 53, Tân Trà, Đường Trường Sa, phường Hòa Hải, quận Ngũ Hành Sơn, TP. Đà Nẵng, Việt Nam
  • https://www.empiregroup.vn
  • * Tập đoàn Empire - Tiền thân là Công ty Cổ phần Đầu tư Phát triển và Xây dựng Thành Đô được thành lập vào năm 1991 là công ty hoạt động chính trong lĩnh vực đầu tư, xây dựng và kinh doanh bất động sản. Trải qua 20 năm hình thành và phát triển, đến nay Empire đã trở thành thương hiệu hàng đầu trong lĩnh vực đầu tư và phát triển xây dựng tại Việt Nam, với rất nhiều các dự án bất động sản trải dài từ Bắc vào Nam, đặc biệt Tập đoàn còn hợp tác chiến lược với một số doanh nghiệp nước ngoài trong lĩnh vực đầu tư, thiết kế, kinh doanh bất động sản của Hàn Quốc, Malaysia, Singapore, Úc, Tây Ban Nha, Hồng Kông. * Hiện nay, Tập đoàn Empire đang triển khai dự án COCOBAY - Với mục tiêu trở thành "Tuyệt tác Siêu tổ hợp Du lịch và Giải trí đẳng cấp bậc nhất Đông Nam Á" với quy mô phục vụ hàng triệu lượt khách Việt Nam và Quốc tế. * Cocobay Đà Nẵng là tổ hợp giải trí khép kín, an toàn và thân thiện đầu tiên tại Việt Nam, Được quy hoạch, thiết kế và vận hành bởi các tập đoàn hàng đầu đến từ nhiều quốc gia trên thế giới như Haptic (Vương Quốc Anh), Aurecon (Australia), Insignia (Hoa Kỳ), EDC (Malaysia),… Coco Ocean Resort cung cấp những sản phẩm/dịch vụ ưu việt cho cả khách du lịch, người muốn an cư tại thành phố có chỉ số phát triển cao nhất Việt Nam - Đà Nẵng, và các nhà đầu tư có tầm nhìn chiến lược. * Đến với Cocobay, khách du lịch sẽ được "Sống hết mình" - bốn mùa tận hưởng những khoảnh khắc cuộc sống tươi trẻ, sôi động và những dịch vụ giải trí mang âm hưởng hiện đại tuyệt vời nhất.

Thông tin liên hệ

Mã QR giới thiệu