Assistant Front Office Manager

• Hạn nộp: 15/05/2018
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Job Summary – (Role Summary)
Assist in managing all aspects of the front office areas which may include but is not limited to Front Desk operations, Bell & Concierge services, Business Centre, Health club, Guest Service Centre - telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his absence.

Essential Duties and Responsibilities – (Key Activities of the role)
- Assists the Front Office Manager in all aspects of their duties
- Assist Front Office Manager in execution of the management of staff
- Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
- Monitor Front Office and particularly Guest Relations personnel, to ensure staff members, known repeat guests and other VIPs receive special attention and recognition
- Control the availability of rooms, rooms types, accuracy of room count and rate categories
- Maximize occupancy, revenue and average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image is maintained and rooms are returned as Vacant Inspected as quickly as possible
- Turn away guests if occupancies deem it necessary ensuring no good-will is lost
- Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
- Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
- Know system recovery procedures and trains the team in these procedures
- Interpret computer reports
- Compile statistics for front office and provide reports relating to that area
- Perform any other task assigned based on the hotel needs or requirements.

Quyền lợi được hưởng

• 13 annual leaves
• Bonus
• Travel

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