Guest Relation Manager (Korean)

Hạn nộp: 31/05/2019
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Kinh doanh & tiếp thị

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
07/01/2021 19:57

Mô tả công việc

GUEST EXPERIENCE

- Review arrival lists for all arrivals and VIP’s to coordinate with RAM to check room allocations, amenities and special requests

- Preview VIPs next day arrivals, ensuring that those with special requests and those accorded special status by resort are highlighted and fully briefed to Management and necessary related functions are actions

- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

- Monitor daily VIPs/IHG Rewards Club/InterContinental Ambassador bookings and ensure assigned rooms are prepared prior to check-in

- Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure

- Seek verbal feedback from guests on a regular basis and respond to all Guest queries in a timely and efficient manner

- Handle guest’s complaints or requests and liaise with the department concerned to ensure immediate follow up, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.

Quyền lợi được hưởng

- Provided Relocation Ticket, Rest & Relaxation Ticket, Home Leave ticket, meal, uniform, accommodation and transportation. - At least 14 leave days - International environment

Yêu cầu công việc

Required Skills:

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

- Able to read and write English

- Proficient in the use of Microsoft Office and Front Office System

- Ability to speak third language is a privilege

Qualifications: Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience: 1-2 years’ experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

Cv tiếng Anh

ĐÁNH GIÁ

5.0

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5 ĐÁNH GIÁ

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InterContinental Phu Quoc Long Beach Resort

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Quy mô:
Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
https://www.facebook.com/ICPQcareers
InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.