Guest Relation Manager (Korean)
- Hạn nộp: 31/05/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
2
Huyện Phú Quốc - Kiên Giang
Làm theo ca
Kinh doanh & tiếp thị
07/01/2021 19:57
Mô tả công việc
GUEST EXPERIENCE
- Review arrival lists for all arrivals and VIP’s to coordinate with RAM to check room allocations, amenities and special requests
- Preview VIPs next day arrivals, ensuring that those with special requests and those accorded special status by resort are highlighted and fully briefed to Management and necessary related functions are actions
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Monitor daily VIPs/IHG Rewards Club/InterContinental Ambassador bookings and ensure assigned rooms are prepared prior to check-in
- Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure
- Seek verbal feedback from guests on a regular basis and respond to all Guest queries in a timely and efficient manner
- Handle guest’s complaints or requests and liaise with the department concerned to ensure immediate follow up, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
Quyền lợi được hưởng
- Provided Relocation Ticket, Rest & Relaxation Ticket, Home Leave ticket, meal, uniform, accommodation and transportation. - At least 14 leave days - International environment
Yêu cầu công việc
Required Skills:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Able to read and write English
- Proficient in the use of Microsoft Office and Front Office System
- Ability to speak third language is a privilege
Qualifications: Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience: 1-2 years’ experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
Yêu cầu hồ sơ
Cv tiếng Anh
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- Quy mô:
- Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
- https://www.facebook.com/ICPQcareers
InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.
Thông tin liên hệ
- Phòng Nhân Sự - Recruitment Manager