Korean Guest relation

Hạn nộp: 14/09/2019
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2

Nơi làm việc
Thành Phố Hội An - Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
30/06/2019 17:15

Mô tả công việc

Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Coordinate luggage collection and storage

Oversee check-in and check-out procedures, including reservations and financial transactions

Promptly address guests’ requests, like in-room dining

Actively listen to and resolve complaints

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Inform clients of our hotel services, including breakfast and dining options

Promote all hotel amenities, conveniences and programs offered

Manage guest relations team to ensure we comply with all standards and operating procedures

Appraise team’s performance and produce regular reports

Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience

Examine daily duties, assign tasks and check on progress

Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Recommend local tourist spots, including places to dine, shop and sight-see

Establish friendly relationships with regular hotel clients

Quyền lợi được hưởng

- Competetive salary , benefit and bonus.

Chính sách lương và đãi ngộ hấp dẫn
- Dynamic, opened mind working enironment.

Môi trường làm việc thân thiện, năng động

Yêu cầu công việc

Ability to work flexible hours

Strong sense of responsibility and a professional presentation

Excellent problem-solving and multitasking skills

Proficiency in English & Korean

Yêu cầu hồ sơ

Địa chỉ nộp HS : Khách sạn Hoi An Ecolodge, Thôn Thanh Nhứt, Cẩm Thanh, Hội An ( Gần Homestay Vườn Bưởi)
Email : hr @hoianecolodge.com.vn
Người liên hệ : Ms.Lượng (0914983781)

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Đánh giá (5)

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Khách Sạn Eco Lodge Hội An

Theo dõi

Chat

Quy mô: 25 - 99
Thôn Thanh Nhựt, Cẩm Thanh, Hội An, Quảng Nam
https://hoianecolodge.com
Property with 44 beautiful rooms & suites are spread out over low-rise villas overlooking the majestic lake with water coconuts green & peaceful landscape . Equipped with plush bedding, elegant bathrooms and contemporary local artwork, all rooms have a unique appeal guaranteed to captivate and inspire each individual. Private balconies, stunning views, ample personal space and a wide range of amenities are a few of the many features that will assure you experience the “Royal treatment” during your stay.