GUEST RELATION MANAGER

Hạn nộp: 20/07/2019
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Giờ hành chính

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Kinh doanh & tiếp thị

Vị trí
Trưởng ca/ Giám sát

Cập nhật
19/07/2019 17:38

Mô tả công việc

·         Provide upscale guest service experiences for clients throughout their stay

·         Ensure clients are properly greeted upon their arrival

·         Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

·         Coordinate luggage collection and storage

·         Oversee check-in and check-out procedures, including reservations and financial transactions

·         Promptly address guests’ requests, like in-room dining

·         Actively listen to and resolve complaints

·         Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

·         Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

·         Inform clients of our hotel services, including breakfast and dining options

·         Promote all hotel amenities, conveniences and programs offered

·         Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

·         Appraise team’s performance and produce regular reports

·         Liaise with other departments to provide an overall comfortable guest experience

·         Examine daily duties, assign tasks and check on progress

·         Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

·         Recommend local tourist spots, including places to dine, shop and sight-see

·         Establish friendly relationships with regular hotel clients

Quyền lợi được hưởng

- Free Accommodation and 3 meals per day

- Attractive salary + service charge

- Activity: Birthday, Year End Party, Football, Volleyball...

- Training programs from Accohotels Acadamie

- International working environment

- Accohotels room rates benefit

Yêu cầu công việc

· Proven work experience as a Guest Relations Manager, Hotel Manager or similar role

· Understanding of all hotel management best practices and relevant laws

· Proficiency in English; knowledge of other languages is a plus

· Customer service drive with outstanding communication and active listening skills

· Excellent problem-solving and multitasking skills

· Leadership skills along with the ability to motivate a team into high performance

· Ability to work flexible hours

· Strong sense of responsibility and a professional presentation

· BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

Yêu cầu hồ sơ

- Interested candidate kindly apply on Hoteljob.
Contact: 0985084555

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5.0

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5 ĐÁNH GIÁ

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Novotel Phu Quoc Resort

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Quy mô:
Tổ 5, Ấp Đường Bào, Xã Dương Tơ, Huyện Phú Quốc, Tỉnh Kiên Giang, Việt Nam
https://www.novotelphuquoc.com/
The 5-star Novotel Phu Quoc Resort is situated on Truong Beach, one of the most beautiful beaches on Phu Quoc Island, yet conveniently only 10 minutes from the airport and 25 minutes from the bustling Duong Dong town. The luxury Novotel Phu Quoc Resort offers a fantastic range of facilities & amenities, superior service, and an accommodation style for all tastes ensuring a destination resort perfectly suited to vacationers, family gatherings, and incentive groups alike. Choose to stay in one of the Bungalows with or without private pool, set in the landscaped tropical gardens or opt for one of the luxurious accommodation in the main building, many enjoying stunning views over the pristine ocean. Viewing the spectacular sunset over the ocean is a must-see in Phu Quoc and there is no more perfect way to enjoy it than by relaxing by the infinity pool by our Ocean Bar whilst sipping a delicious cocktail and taking some amazing photos. The Lounge Bar is another great option for snacks and drinks. Furthermore, Food Exchange and Phu Quoc Seafood Restaurant are inviting you to delight your taste buds with a range of cuisine available. We know that if your kids are happy then Mum & Dad are happy too! So we make sure kids are well taken care of at Novotel Phu Quoc Resort. There is Kids club with movies, PlayStation plus an activity program & qualified staff to look after them. Guests seeking a rejuvenated experience are invited to our In Balance spa to enjoy a variety of relaxing massages and skin treatments in a tranquil environment. For those that want to stay in shape, there are well-equipped fitness center and also tennis court. The resort is perfect not only for your holiday but also for meetings and events by its state-of-the-art function rooms which accommodate up to hundreds people. For those couples who wish for a dream wedding, whether it is a stylish wedding in the ballroom, a barefoot wedding on the beach, or an awesome reception under the stars, we’re delighted to be a part of your event.