Reservation Supervisor/ Giám sát đặt phòng

• Hạn nộp: 29/04/2019
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

·         Maintaining in-house reservations systems and standards

·         Being knowledgeable of the entire reservations procedures according to brand standards

·         Reviewing reservations entered daily (rate codes, RML etc.)

·         Handling correspondence

·         Allocate daily task to Reservations Executive

·         Responsible for staff training

·         Review arrival report daily

·         Responsible for implementing of policies and procedures

·         Monitor telephone manners and general performance of reservations staff

·         Supervise Group Reservations

·         Maintain pleasant relations with commercial clients

·         Manage the PM accounts

·         Ensure knowledge of product, client relationship and services are maintained and communicated to all relevant personnel

·         Manage the hotels data base

·         Ensure active daily communication with Reservations, Reception, Housekeeping and F&B

·         Ensure all Statutory Regulations are adhered to

·         Control resources, manage the processes and cultivate the understanding of sales throughout the hotel

·         Develop and maintain the respect of the staff and management

·         Supervise general job performance of reservations staff

·         Implement policies and general procedure

·         Manage overbooking situations

·         Oversee Reservations Manager’s duties in their absence

Quyền lợi được hưởng

·         Competative salary and benefits according to Labour Code

·         Additional allowances: shift meals, uniform, service charges

·         Friendly and positive working environment

·         Team-building activities

·         Variety of development training courses

Yêu cầu công việc

·         3-year diploma or 4-year Degree in Travel Industry or closely related discipline and/or equivalent combination of education and experience.

·         Previous experience in reservations, one to two-year experience in front desk operations. Effective working with Opera/ Smile PMS. The candidate is likely to have a passion for customer service, excellent communication skills and good levels of written and spoken English.

Yêu cầu hồ sơ

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