Operation Manager (Vietnamese Only)

Hạn nộp: 30/03/2019
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Tân Bình - TP HCM

Giờ làm việc
Khác

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Quản lý, điều hành

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
20/02/2019 09:32

Mô tả công việc

• Operation Manager, manage and coordinate the Operation departments such as: FO, HSK, F&B; his or she's in charge of the loyalty program & guests satisfaction.

• Ensure the safety and security of the hotel guests and staffs in coordination HODs concerned.

• Run the day-to-day operation including Front Office, Housekeeping, F&B and guarantee the Guests Satisfaction based on mission 15 concept.

• Aware of visa procedures of sponsored guests and follow up of incoming guest.

• Handle inquiries concerning complaints during during the guests stay and after their departure (verbal or written complaints).

• Ensure the achievement of the highest occupancy in the hotel at the best rate & F&B Revenue, as per hotel target & strategy.

• Solving the difficult guests situation in order to manage each critical issue.

• Deal with overbooking, in coordination with the Resa & Rev MGR for ensuring the best revenue for the hotel and guest satisfaction.

• Optimize average room occupancy and average room rate in coordination with the Resa & Rev Department.

• Control reports (management report based on the financial policy), credit limit, PM, deductions, transfers (TCR, TDB), offer bills, aging, and welcome drinks.

• Attend the arrival VIPs & Elite of the Loyalty program.

• Spot check on all outlets to ensure of consistent quality service & quality of the food.

• Inspect rooms to ensure standards and quality.

• Lead the Accor projects in coordination with the Hotel GM.

• Supervise, co-ordinate and ensure close cooperation with all departments in the hotel.

• Ensure the brand standard and the quality is applied at all time.

• Co-ordinate all walkover within the hotel.

• Ensure that sufficient VC rooms are available for possible Walk-in clients.

• Brief staff about daily activity of the hotel and their respective Managers.

• Inspect all public areas, F&B outlets, back of the house, whenever possible take action or report to the concerned HOD, and follow up on the action taken.

• Assist in all Front of the House tasks.

• Ensure that the team members are doing their tasks correctly and efficiently.

• Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.

• Train, and ensure that the on job trainings schedules are happening and liaise with the Accor Academy for all future and ongoing training for all departments.

• Monitor all team in all departments’ performance on a constant basis ensuring all procedures are carried out correctly.

• Ensure timely submission of all relevant reports and information to all departments in the morning. (GM, Finance, F&B, FO…)

• Analyse departmental Profit and Loss report of each month and present it to the executive committee and the GM

• Participate in preparing the hotel budget and do the rooms & f&b division budget.

• Check if all special rates & discount have the appropriate authorization by competent person.

• Consult the Sales Department, referring to the strategy in place, in order to make sure is in line strategy in place.

• Consult the MKT Department, referring to the strategy in place in order to make sure is in line with the Accor & Hotel promotional program.

• Monitor credit limits stringently.

• Check existing and create new procedures in all revenue centres ensuring they do not hinder the service provided to the guest.

• Participate on the agenda meeting calendar.

Quyền lợi được hưởng

▪ 13th month salary

▪ Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary)

▪ Annual leave: 12 days per year (+public holidays mentioned above)

▪ Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ gross Salary

▪ 24/24 Personal Accident Insurance

▪ Parking fee

▪ 1 duty meals at Staff Canteen

▪ Uniform covered by the Hotel

▪ Carte Bienvenue

Yêu cầu công việc

▪ University graduate / Hotel Management or related course.
▪ At least 5 years experience in the same capacity preferrably in 4* or 5* Hotels.
• Excellent leadership skills; Proactive
• Opera know-how

• Health in good condition

Yêu cầu hồ sơ

Please send your CV in English to email Tin đã hết hạn or apply directly on Hoteljob website

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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IBIS Saigon Airport Hotel

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Quy mô:
2 Hồng Hà, Phường 2, Tân Bình, Hồ Chí Minh, Việt Nam
Ibis Saigon Airport is located in front of the International Airport, Tan Son Nhat at only 3 minute walking distance. The hotel is located in the dynamic district of Tan Binh; which is the area where are located the major Airline Head Quarters; Parkson CT Plaza; Software city & different others companies. Only 6 kilometer far from the city center, where we can find the key attractions and point of interest. It is the only International economic hotel located in the dynamic district of Tan Binh. 70% of the total tourists in Vietnam, visit HCMC. A stable, secure and very peaceful place always welcoming tourists and investors around the world.