Training Manager/ Quản lý Đào tạo

• Hạn nộp: 30/10/2021
• Mức lương: 20 - 30 triệu

Thông tin cơ bản

Mô tả công việc

Main Duties

Administration

• Prepares, manages and regularly reviews the compilation and accuracy of the Departmental Operations Manuals, Job Task Lists and Task Breakdowns.
• Administrates, coordinates and monitors all Training programmes.
• Responsible for the security and maintenance of the hotel’s Training Room, training equipment, materials and the Human Resources training library.

Customer Service

• Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).
• Marketing
• Assists the Director of Human Resources with the compilation, implementation and upkeep of the following associate communications
• Effectively communicates core values and behavioural standards to all levels of associates. Counsels associates and provides career advice.
• Ensures all associates maintain an up to date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
• Markets the need for training programmes to others, identifying and communicating the value of learning, exhibiting how learning affects the bottom line.

Operational

• Assist to review and monitor the hotel's Training Plan and Calendar, make recommendations where necessary.
• Assists the Head of Departments, Departmental Trainers in identifying learning needs within each department.
• Assists with the monitoring of skills training and departmental standards as defined in the Departmental Operations Manual.
• Advises the Director of Human Resources of any new support material that would be beneficial to the hotel. Keeps informed of new developments, materials and techniques in learning.
• Assist to train, mentor and appraise Departmental trainers in their performance and activities. Conducts monthly Departmental Trainer forums and activities.
• Assist to plans, implements and monitors, in conjunction with other members of the Human Resources Division both General/Core and Management Learning.
• Plans, implements and monitors the following learning as necessary: Orientation Training, Hygiene Training, Health and Safety Training, Foreign Language Training...
• Selects appropriate instructional procedures and methods such as group instruction, self-study, demonstrations, simulation exercises, and role-play.
• Assist to implement and monitor the company's learning materials, including Learning For Your Future, Leadership Series and other e-learning initiatives.
• Assist to monitor the performance of the Training Officer / the English Training Teacher, ensuring they are developed to their maximum potential and efficiency.
• Assist to create and nurture a strong Training and Development Culture throughout the hotel
• Takes a highly active role in the development of attractive, accurate, user-friendly and results orientated skills learning materials

Personnel

• Assists to oversee the punctuality and appearance of all Human Resources associates.
• Conducts annual Performance Development Discussions with Learning associates, supports them in their professional development goals.
• Assist to embrace the Learning initiatives and philosophies of the company and works closely with the Departmental Trainer and Operational Management to improve associate’s skills and knowledge.
• Ensures that associates have a complete understanding of the hotel Work Rules and Regulations, and that their behaviour complies. Corrects inappropriate behaviour in accordance with policy.
• Assist to monitor associate morale and provides honest performance feedback and development opportunities.
• Assist to conducts Performance Appraisals as assigned, providing honest and appropriate feedback.

Other Duties

• Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations, including local schools, hotel schools and universities.
• Reads the hotel's Associate Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• Assist to take an active involvement in the welfare, safety, development and well - being of associates providing advice, counselling and truthful, diplomatic feedback.
• Attends learning sessions and meetings as and when required.
• To be discreet and keep everything confidential. Ensures and practices the utmost protection of office’s confidentiality.
• Carries out any other reasonable duties and responsibilities as assigned.

Quyền lợi được hưởng

- 13-14 Annual Leaves/year
- Friendly & professional working environment.
- Opportunity to work and develop in an international 5-star hotel 
- Career path at Hyatt group and internationally.
- Health insurance, social insurance, accident insurance ... 
- Free meals, uniforms, and free parking
- Birthday gifts, Tet bonuses, ... 

Yêu cầu công việc

• 2-3 years of experience at the same position in international hotels
• Very strong in oral and written English communication
• Excellent interpersonal abilities, must love working with people
• Ability to work with various departments and foster teamwork 

Yêu cầu hồ sơ

CV in English

• Bình luận (5)
• Đánh giá (5)