Food and Beverage Beach Operations Manager

1. KEY RESPONSIBILITIES
Job Summary – (Role Summary)
- Assist the Director of F&B to manage the hotels Recreation and Food and Beverage operations (Only Azure, Beach Area and Pool. Other outlets are not under F&B Beach Operations Manager. Unless on rare case only as directed by the Director of Food & Beverage or General Manager) to ensure the achievement of high standard quality of food and beverage product,
guest services, employee satisfaction and achievement of departmental revenue and profit goals.
- Adhere to local regulations concerning HACCP, health, life & safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Essential Duties and Responsibilities – (Key Activities of the role)
- Assist in supervising the function of all Azure, Pool Bar and Recreation employees, facilities, sales and costs, to ensure
maximum departmental profit is achieved
- Develop a sound understanding of financial results and be able to explain P&L of Azure and recreation under the supervision of the Director
- Controls and analyses, on an on-going basis, in order to optimize the following:
o Quality levels of product and service
o Guest satisfaction
o Merchandising and marketing
o Operating costs
o Sanitation and cleanliness (hygiene)
o Azure, pool bar, pool area, gym, tennis courts, beach area and water sports equipment Maintenance
- Establishes and maintains effective employee relations
- Assist in coordinating pricing and preparation of gym & pool membership, water sports pricing and menus by taking into consideration such factors as:
o Local requirements
o Market needs
o Competition
o Trends
o Potential costs
o Availability of Food and Beverage products
o Merchandising and promotions.
- Act as the leader of the recreation department, essentially fulfilling all job responsibilities of a Recreation Manager and
ensuring a very close relationship and communication with recreation team, with an update of the operation given daily to the Director of Food & Beverage, maintained by close supervision of the daily operations of the recreation department.
- Ensure that the Pool, Water Sports, Beach area are set up strictly according to the opening and closing checklists or operating SOPs and that this is spot checked throughout the day to ensure the highest quality look and customer experience at all times
- Assist in implementing and revising as needed the daily checklist for all recreation areas(pool, gym, watersports hut, beach, tennis court) and Azure and Pool Bar. Ensures proper follow-up to attain maximum quality and efficiency
- Gym must be setup and maintained daily in accordance to the daily checklist and this must be spot checked throughout the day to ensure supervisor or captain has been checking. Records must be kept for a minimum of 3 months.
- Gym and Pool Membership enrollment. As F&B Beach Operations Manager, the following is required but not limited to,
o Recreation team is fully trained on membership pricing, terms & conditions and enrolment process.
o Recreation team are trained to look for external guests with close communication of security following hotel policy
o F&B Beach Operations Manager ensure their own and team knowledge of members, updates communicated.
o F&B Beach Operations Manager meets enrolment target as set by DOFB either from new members or renewal
- Recreation element of the job, the following is required but not limited to,
o Actively seek ways to improve guest experience, offering new, exciting & engaging activities for guests around beach/pool
o Ensure the recreation team are motivated, empowered and trained on how to give fun and activity based experiences
o Recreation team is trained on the day’s activities and invite and encourage guests to get involved in a playful way.
o Work on activities plan, month by month introducing fun/cool/unique activities relevant for each season and guest profile
- Watersports element of the job, the following is required but not limited to,
o Actively seek ways to improve guest experience, offering new watersports and finding ways to introduce to guests
o Ensure the budget for watersports is met, find ways to increase sales either with new products or up selling
o Ensure the recreation team are trained on how to use all watersports equipment’s including the importance of safety
o Ensure all equipment is inventoried and keep in good working order for guest use. Recommend replacement as needed
- Coordinates to determine the minimum and maximum Food and Beverage par stocks and Food and Beverage items in accordance with quality and quantity standards with the outlet leaders
- Daily and weekly Recreation or Food and Beverage meetings relating to, but not limited to, the following:
o Azure and Recreation financial results and profitability (P&L)
o Projected business ( BEO and RevMax)
o Operations results and problems (Daily Outlet brief, monthly meet)
o Changes in procedures (Daily Outlet brief, monthly meet)
o New management policies (Daily Outlet brief, monthly meet)
o Quality improvement (LQA Action Plan Meeting)
o Sales improvement (Catch & Keep, Outlet and GM meet weekly)
o Productivity improvement (Daily Outlet brief, monthly meet)
o Recreation Department Meeting (Every 1st and 3rd week of month with minutes given to DOFB)
- Attends all other meetings as required by the administrative calendar and in lieu of Director of Food & Beverage
- Keeps and up-to-date standard recipe file for all Food and Beverage items to include:
o Sales history
o Sales mix
o Actual costs
o Potential costs
- Keeps aware of trends, systems, practices and equipment in Food and Beverage preparation and service in the hotel, recreation and restaurant field through trade literature and actual visits
 Interacts with individuals outside the hotel including, but not limited to, clients, suppliers, government officials, competitors and other members of the local community, gym and pool members.
- Develop and approve duty roster for recreation department with support of Recreation Supervisor. Ensure sufficient coverage in line with business needs, insure that days off, AL, CL are planned out and cleared within set timeframe as per hotel policy.
- Assist Azure leaders on manpower planning and management needs, reviews outlet schedules on weekly basis for Directors final approval.
- Ensure high level of service in Azure and around beach and pool, with a hands-on approach in peak times,
- Involve in the preparation and management of the Department’s budget
- Ensure effective training plans are in place and approved by F&B Beach Operations Manager before the start of each month, spot check training is being carried out in an effective way according to training plans and with attendance records, offer assistance where needed.
- Be a good communicator and ensure supervisors and leaders are able to openly raise issues, discuss and share feedback, guidance and suggested course of action as needed
- Ensure that guest issues that occur in Recreation or F&B are handled promptly, ensuring the guest is converted to happy while still in the hotel. Issues with proposed or actual corrective action and follow up should be raised to DOFB, shared amongst F&B or Recreation team and recorded in Recreation or F&B logbook and Front Office Duty Log and to be treated as a learning experience.
- As required by the hotel, all HOD must partake in the Manager on Duty program as per separate HR Policy. Use iAuditor
- Shift time may be set to either work the day, afternoon or night as per the actual business needs and directed by the DOFB
- Enforce colleague discipline, coach and counsel, as necessary. Participate with management in all salary & manning reviews.
- Perform any other duties which may be assigned by the management from time to time