Operations Manager

Financial returns:

• Understand the outlet’s target and strive to achieve it.

• Making sure all equipment is in good working condition.

• Monitor all costs and recommends measures to control them.

• Ensure all the breakages reports are followed and identify how can we reduce breakages.

• Be responsible for saving SOHY asset/ energy/ water/ chemical and propose the saving ideas to management.

• Understanding departments and SOHY’s product, and upsell to the guest, or recommend SOHY products to the guest.

• Report Lost and Found immediately to Security.

People:

• Plan for future staffing needs

• Recruit in line with company guidelines

• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

• Ensure training needs analysis of Banqueting staff is carried out and training programs are designed and implemented to meet needs

• Conduct probation and formal performance appraisal in line with company guidelines

• Maintain up to date staff records and approves leave requests etc

• Coach, counsels and disciplines staff, providing constructive feedback to enhance performance

• Regularly communicates with staff and maintains good relations

• Establish efficient work schedules in line with labor codes

Financial Responsibilities:

• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

• Participate in the preparation of the SOHY’s Strategic Plans, budget’s meeting, P&L meeting.

• Establish and interprets key performance indicators to manage the department, consistently takes into accounts financial implications of business decisions and recommendations

Guest experience:

• Perform Brand’s Services behaviours in daily operation basic towards the guests

• Develop and update department SOPs (standard Operation Procedure), JD (Job description) and implement it to enhance the guest experience

• Ensure the Guest Love target are met

• Feasibility on the operation during the peak hours

• Understand the digital marketing views and impact

• Assist with establishing and developing a highly motivated, pro-active F&B team with the highest ethical standards that delivers a cost effective and quality oriented service product.

Responsible business:

• Be responsible in keeping our property safe and secure

• Be responsible in protecting the environment such as the trees, the sea, and the special species

• Ensure consistency in quality of service provided in all F&B Outlets meet the minimum standards of SOHY

• Walk all F&B front and back of the house areas on daily basis. Notes any shortcomings and take appropriate actions

• Daily communication with the Culinary dept to ensure food prepared are of the agreed standards and consistent all the time

• Ensure consistency of quality, taste, presentation, temperature of beverage served in all F&B Outlets

• Ensure maximum creativity in all wines, cocktails and mocktails presentation

• Ensure application of procedures and regulations to staff concerning hygiene (HACCP) / fire and life safety / emergency procedures

• Review daily financial reports,

• Plan of budget / forecast / CAPEX / P&L

• Share information from Executives Committee with F&B team

• Conduct daily F&B briefings, weekly F&B Meetings and other scheduled meetings for F&B department

• Maintain proper and adequate controls are in place specifically over purchase orders and requisitions

• Review F&B cost analysis to maintain in line with budgeted and forecasted figures

• Plan future business strategy and review ongoing action plan progress

+ Birthday gift.

+ Meal allowance.
+ Free parking.

• Advanced understanding of all full-service restaurant operations

• Comfortable working in a fast-paced environment

• Ability to coach, train and motivate employees

• Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management

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