Duty Manager/ Quản lý trực ca

• Follow up on pending irregularities as well as on the working order of elevators, lobby lights, air conditioning and other hotel equipment's.

• Ensure that the staff adheres to all policies established or directed by the hotel and enforce discipline at all times.

• Provide assistance to the Front Office Manager in organizing, directing and coordinating front office activities.

• Supervise front office personnel; also verify the accuracy of reports emanating from the receptionists.

• Provide feedback to management regarding directives to be carried out by the operations staff.

• Foster and enhance a professional relationship with all guests to ensure that they are well taken care of. Receive feedback from guests necessary to improving the delivery of quality services.

• Is thoroughly familiar with the manual back up system.

• Shall enforce all hotel policies, including authorizing or denying requests from the operational departments as may be deemed appropriate.

• Maintain an incident logbook of all pertinent and important events throughout his entire shift, and turn-over the same to the on-coming Duty Manager.

• Is responsible for the safekeeping and correct release of all valuables left for an arriving or in-house guest.

• Can work night-shift

• Competitive package of salary and benefit.
• 12 days full paid leave a year, insurances paid in accordance with the Law
• Professional working environment. Care about your career advancement

Minimum 01 year of experience in the similar position in travel industry

Excellent organization and planning skills.

Strong experience of customer orientation, outstanding negotiation and communication skills.

Computer skills: Word, Excel, Power Point, Opera system.

Fluent in English and Vietnamese (both oral and written).

Be able to work under pressure and by shift.

Due to number of applications we receive, only short listed potential candidates will be contacted for interview