Korean Guest Relation Officer
- Hạn nộp: 30/09/2018
- Mức lương: 5 - 8 triệu
Thông tin cơ bản
1
Quận Hải Châu - Đà Nẵng
Giờ hành chính
Tiền sảnh
Nhân viên
20/09/2018 11:18
Mô tả công việc
- - To maintain company standards for hygiene and physical appearance
- - To represent the hotel in a positive manner, even if not at work Follow all regulations and procedures as laid down by the company
- - To be fully informed on the Hotel’s product and It’s services
- - To liaise with other departments on related issues
- - To contribute to the total guest satisfaction of the hotel .
- - Be fully aware of arrivals, departure and special requests of in-house guests
- - Ensure all operations information are handed over properly shift by shift, day by day Be familiar with room rates structure and taking reservation procedure Assist with room escorts, luggage when necessary.
- - Ensure guests advised of all activities and facilities available.
- - In charge of all guests special requirements as confirming air ticket, arrange transportation or tour excursion, airport pick up and seeing off…
- - Be responsible to meet and to talk to the guest at all times with a cheerful and positive attitude Always use the guest’s name in conversations.
- - In charge of all recommendations for shopping, restaurants…
- - Always recommend in house restaurant, facilities and try to up-selling at every opportunity.
- - Check and follow up with VIP status, Guests birthday or guests wedding anniversaries to ensure guests satisfaction
- - To be fully familiar with the geographical, cultural, and historical aspect of Danang and Hoian as well as updating all tourist attractions, tours, beaches, shopping and restaurants…
- - Record all guest complaints, guest comments, all damage or loss of guest property, and other relevant information in the log book
- - Check and follow up lost and found with housekeeping department
- - Check and double check VIP arrival rooms Assist showing around for the inspection within the hotel and guest room in manager absents
- - To farewell departing VIP guests at the entrance Inform management promptly of any guest dissatisfaction or suggestions
- - Follow-up on any guest request with other departments and ensure request has been carried out
Quyền lợi được hưởng
- Competitive salary and bonus
- Insurance according to policy
- Friendly working environment
- Team building, family day
- Employee activities for happy workplace
- Duty Meal, Uniform
- 12-day annual leave
- Candidates will be provided with job details during interview.
Yêu cầu công việc
- Proficiency in English and Korean; knowledge of additional languages is a plus
- A customer-oriented and professional attitude
- An outgoing personality and outstanding communication abilities Excellent organizational and time-management skills
- Having experience as a Guest Relations Officer and familiarity with hospitality industry standards is a plus is preferred
Yêu cầu hồ sơ
Full cv
- 5 colorful 4x6 photos without hat and black glass (be made within 6 months)
- 3 copies of ID card (Notarized)
- 1 copy of Diplomas or Educational Qualifications document. (Notarized)
- 1 Health certificate ( valid period for 6 months)
- 1 Criminal Record (Notarized)
- Social insurance book
Thông tin liên hệ: Ứng viên có thể nộp hồ sơ theo 1 trong các cách sau:
- Gửi CV và các file mềm văn bằng chứng chỉ đính kèm qua địa chỉ email: Hr@ satyadanang.com . Yêu cầu viết tiêu đề email: Vị trí ứng tuyển_Họ và tên_Số điện thoại
- Hoặc nộp hồ sơ trực tiếp trong giờ hành chính hoặc qua đường bưu điện theo địa chỉ: 155 Trần Phú, P. Hải Châu I, Q. Đà Nẵng.
• Hoặc liên hệ trực tiếp qua điện thoại trong giờ hành chính 0236.3588.999
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- Quy mô:
- 155 Trần Phú, Đà Nẵng
Khách sạn SATYA Đà nẵng tọa lạc trên tuyến đường đẹp nổi danh tại 155 Trần Phú đối diện với nhà thờ chính tòa Đà Nẵng. Với 87 phòng nghỉ sang trọng, mang phong cách hiện đại và trẻ trung, cùng với những dịch vụ và tiện ích nổi bậc: nhà hàng sang trọng phục vụ các món Âu-Á, phòng hội nghị chứa 100 khách, phòng gym, phòng xông khô, hồ bơi ngoài trời, spa và phòng làm đẹp, quầy Topbar trên tầng cao nhất hướng nhìn ra sông Hàn và Cầu Rồng đẹp tuyệt vời của thành phố Đà nẵng đầy năng động. SATYA Hotel Danang is located on the famous beautiful street, 155 Tran Phu opposite with Da Nang Cathedral. With 87 luxurious rooms, modern and youthful style, along with the services and facilities: luxury restaurant serving European and Asian dishes, conference room with 100 guests, gym, sauna, outdoor swimming pool, spa and beauty salon, The Topbar on the highest floor overlooking to the beautiful Han River and Dragon Bridge of a dynamic Danang city.
Thông tin liên hệ
- HR