GUEST SERVICE MANAGER
- Hạn nộp: 25/10/2018
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Sa Pa - Lào Cai
Giờ hành chính
27/09/2018 09:55
Mô tả công việc
With our newly upgraded property, BB Hotel Sa Pa offers luxury facilities and an unforgettable leisure experience. We have an exciting opportunity for an experienced hands-on Guest Services Manager to join our team at BB Hotel Sa Pa, our luxury four-star hotel. Jobs Description:
As Guest Services Manager you will work closely with, and deputise for, overseeing the day to day management of all accommodation and guest service components including, but not limited to, reception, housekeeping, concierge and food and beverage functions. You will deal with guest bookings, itineraries and transfers, check in and check out, account settlements, food and beverage service and any other guest service related function as required. You will also assist with training and developing guest service team members ensuring that operational standards and procedures are implemented and adhered to in order to create and deliver an exceptional five-star service to all guests at all times.
The duties and responsibilities include, but not limited to:
• To plan all operational procedures, to plan and organize all recruitment, grow revenue of the Rooms Department, F&B Department and to improve service and quality. • To implement a daily and monthly checklist for all departments. Ensure proper follow-up to attain maximum quality and efficiency • To coordinate all sales activities which are conducted in area of responsibility • To adhere to all the hotel standards and procedures at any given time • To ensure that all standards are being adhered to, by training all personnel and monitoring their compliance • To ensure qualified personnel are selected, hired, and trained in all areas of responsibility; • To keep all personnel well informed of department objectives and policies; • To handle customer complaint if any • To ensure that proper image is being maintained by all team members relating to grooming and uniform standards; • To support and participate in all hotel programs, policies, and procedures; • To work closely with reservations, front office, and sales to maximize occupancy, rate, and revenue; • To notify all departments of any fluctuations in business levels, special guests, groups, etc.; • To establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service. • To develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service and make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, as well as reducing cost. • To ensure all staff is aware of the goals and objectives of the Rooms, F&B Departments and to achieve and maintain good relationship amongst the Hotel personnel.
Quyền lợi được hưởng
• Service charge and other benefits and bonus as hotel’s policy
Yêu cầu công việc
Yêu cầu hồ sơ
Contact detail:
Ms. Nguyen Thi Dinh,Email: Tin đã hết hạn, Mobile: 0987232629
If you’re looking for a new challenge, a step up in your career or a dream job, BB Hotel Sa Pa offers an exciting and unique opportunity to work for a luxury brand in a potential market.
For more information about us, visit our website: http://www.bbhotels-resorts.com/
Please note: We are only able to contact candidates that have the relevant skills, knowledge and experience required for the role.
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- Quy mô:
- Số 008, phố Cầu Mây, Sapa, Lào Cai
Khách sạn BB Hotel Sapa thuộc công ty Cổ phần du lịch dầu khí Sapa là một trong những khách sạn hàng đầu của Tập đoàn BB hotels and resorts
Thông tin liên hệ
- Ms. Nguyễn Thị Định